Director of Operations, Payments EMEA

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

Fireblocks Liechtenstein Ltd. is a payment institution being established to provide Account Information Services (AIS) and Payment Initiation Services (PIS) to institutional clients across the European Economic Area, under authorisation from the Liechtenstein Financial Market Authority (FMA).

The Director of Operations is a controlling-function role and a member of the Company’s executive management. The role holds primary day-to-day accountability for the sound operation of the licensed entity, acts as the principal local point of contact with the FMA, and provides the substance and operational governance that underpin the Company’s authorisation.

The role has a defined and focused scope: the Company provides AIS and PIS services, with its technology platform operated by an intra-group technology provider. The Director of Operations is responsible for governing that arrangement and ensuring the entity operates soundly, rather than for building or running technology directly. The role may also support the Fireblocks group’s wider regulated activities where relevant.

Regulatory and Governance

• Serve as the primary day-to-day point of contact with the FMA for operational matters, managing the ongoing supervisory relationship.

• Ensure the Company operates at all times within the scope and conditions of its authorisation.

• Own the Company’s regulatory reporting obligations and coordinate the annual statutory and regulatory audit.

• Support the Board and executive management in discharging their governance responsibilities, including preparation and follow-through on Board matters.

Operational Oversight

• Hold day-to-day accountability for the operational delivery of the Company’s AIS and PIS services.

• Oversee the outsourcing arrangement with the technology provider, including monitoring of service levels, quarterly service reviews, and management of the outsourcing register and sub-outsourcing controls.

• Own the Company’s business continuity and incident management framework, acting as the escalation and decision point in the event of a material disruption.

• Oversee the segregated operational processes that support the Company’s regulatory perimeter, including customer onboarding, support routing, and data governance in coordination with the Risk & Compliance function.

Risk and Control

• Work closely with the Risk & Compliance function to ensure an effective control environment across AML/CFT, operational, ICT, and outsourcing risk.

• Ensure the Company meets its obligations under applicable Liechtenstein and EEA regulation, including PSD2/ZDG and, as applicable, DORA.

• Oversee the maintenance of the Company’s risk register and the periodic and permanent control framework.

Commercial and Financial Governance

• Oversee the commercial and financial governance of the entity, including the intra-group service arrangements, in coordination with group finance.

• Provide operational sign-off on customer onboarding to the entity, ensuring the dual-entity contracting process is completed and customers are correctly provisioned.

• Support the Fireblocks