Lead - HR Specialist

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.  HRS Specialist – Global HR Solutions At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help people to live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.   The Global HR Solutions team is an organization built to deliver end to end dedicated services and partnerships with HRS countries, COE’s and employees across the globe. As part of this team, you will create moments that matter”.

As the Lead Specialist, you will work with the HR organization, employees, and managers across a wide variety of HR processes and transactions. Your key responsibilities will include: Coach and support colleagues on a range of HR policies and practices, creating guidelines and processes for an efficient way of working. Provide operational expertise. Identify areas for improvement and provide coaching on techniques to increase efficiency, improve call control, and exceed customer expectations. Provide training, collate feedback, and direct feedback appropriately to HR Solutions Associates to facilitate and influence others to understand, support and drive resolution. Anticipate pitfalls and acts as a change agent to influence and drive improvements through sharing feedback and proposals for solutions. Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables Processing HR inquiries and transactions specifically, to a high quality and service standard in accordance with standard operating procedures. Manage complex questions, escalate those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence Provide ongoing feedback and share learnings to maintain strong content and enable other HR Solutions team members to update processes and build on new specialist topics or required learnings. Applying a compliance and audit mindset in all areas you support. Complying with global guidelines and standards. Conduct weekly quality checks and provide training/resources where gaps exist.

2+ years’ experience working in a HR environment. Bachelor’s Degree or equivalent work experience. Workday experience. Additional Skills/Preferences Customer service or operations experience. Bilingual/Multilingual with English Proven ability to work with confidential information. Strong resilience to ambiguous environments Strong stakeholder management Additional Information Flexibility in hours worked expected, including public holidays. US hours support required 2pm-10pm Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at