Insurance Verifier

Rockford Center is a 138-bed mental health facility located in Newark, DE, providing easy access to a full complement of inpatient and partial behavioral health programs for children and adolescents, adults, and older adults. Rockford is the only child inpatient behavioral health facility in DE, offers an experienced and tenured senior management team, and serves New Castle County and northern Maryland. Website: Psychiatric and Substance Abuse Services | Rockford Center | Newark, DE Position Summary: The selected candidate will be responsible for verifying patient insurance coverage and benefits for inpatient behavioral health services. This role involves coordinating with insurance providers to ensure accurate billing and reimbursement, as well as assisting patients with understanding their coverage options.

Verifies Medicare benefits via the CWF and identifies potential financial issues timely. Informs Assessment Department and CBO Director of financial issues immediately upon identifying matter. Verifies insurance benefits within a 24-hour time frame for all admissions received during regular business hours. Weekend admissions should be verified no later than Monday of the following week. Initiates phone calls to insurance companies to determine extent of coverage, certification requirements and other policy limitations, deductible and co-insurance. Enters verification into the AS400 system, timely and accurately. Ensure that financial class and claim submission address is correct. Notes should be entered immediately following verification if patient is in-house. Reviews all insurance information loaded by the Assessment and Referral Department for accuracy and completeness. Identify and rectify problems. Notifies CBO Director of negative trends pertaining to payers. Scanning admission documents onto Document Imaging. Completes review of Admission packets in a timely manner.

Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! Tuition Assistance About Universal Health Services Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com. From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements: High school diploma/GED. Previous insurance verifcation experience and medical terminology desirable. Strong communication skills, excellent customer service and organization skills, highly effective listening skills, and strong clinical skills.

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