Solutions Specialist

Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services – online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities – have positioned us a major player in the global meetings and events industry.   One of our product offerings is iCapture. iCapture by Cvent allows organizations to capture and qualify conversations on the show floor, so Marketing can serve up sales-ready leads to their team to action on and turn into revenue   AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.   Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.   Disclaimer: Recruitment Scam Notice: Beware of recruitment scams. Legitimate Cvent recruiting communications will come from accounts formatted as “ name@cvent.com ” email addresses. Cvent will never request payment or ask for sensitive personal or financial information through chat or social media platforms. Cvent is not responsible for losses or damages arising from communications, payments, or disclosures made to third parties impersonating Cvent. If you believe a communication may be fraudulent, we strongly recommend that you don't respond and report the incident at recruitingindia@cvent.com . For more information, visit Cvent’s Recruitment Fraud Notice: https://www.cvent.com/en/notice-recruitment-fraud .

Live Solutions Specialists serve as our clients’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent’s software. Solutions Specialists spend 70 percent of the day assisting clients on the phone or via email, in addition to other special products and daily activities.   The ideal candidate should have a passion for technology, creative thinking, and problem solving. They should be extremely motivated with excellent communication skills, and the ability to thrive in a fast-paced, agile, fun work environment. As a Live Solutions Specialist, they will join a team of service delivery professionals committed to helping customers achieve the highest level of success. Solutions Specialists have an exemplary mastery of the Cvent Event Solutions platform and demonstrate product expertise by implementing, training, consulting, and troubleshooting customer needs. In This Role, You Will: Onboard new iCapture clients through training, implementing their accounts and understanding their needs  Demonstrate deep product knowledge and understanding of the mentioned solutions when assisting customers on scheduled phone calls Collaborate with team members to discuss the unique needs of customers internally in order to best facilitate calls and make recommendations Gather customer requests for future releases of the product and collaborate with the technology team on requirements Collaborate with content team to develop and enhance knowledge base articles, learning paths and customer-facing documentation Participation in stretch