2027 Guardian Summer Intern, HR Technology Knowledge Management & AI Operations

Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian. Internship Dates: The internship program will run from Thursday, May 27, 2027- Friday, August 6, 2027 . We review applications on a rolling basis, and we encourage you to apply as soon as you are ready. The application window will close on Friday, November 13th, 2026, at 11:59PM ET or when role(s) have been filled, whichever comes first. You are: A current junior (graduation date of May 2028) who is fueled by collaboration, able to listen and make quick decisions and thrive in a goal-oriented environment. Location (Housing is not provided): Bethlehem, PA You have:

Strong written and verbal communication skills, with exceptional attention to detail and organizational abilities The ability to analyze information, identify patterns, gaps, inconsistencies, and improvement opportunities The ability to manage multiple priorities in a fast-paced environment An interest in HR technology, knowledge management, process improvement, and AI-enabled employee support tools The ability to create clear, user-friendly documentation that simplifies complex processes Preferred Qualifications Coursework or experience in Human Resources, Business, Information Systems, Technology, Communications, Organizational Development, or a related field Familiarity with Workday, HR systems, case management tools, knowledge repositories, or employee self-service platforms Experience creating process maps, job aids, workflow diagrams, SOPs, templates, or reference materials Exposure to AI-powered tools, digital assistants, chatbots, automation, or testing scenarios Interest in knowledge taxonomy, metadata, search optimization, content categorization, or AI-enabled knowledge solutions You will: Review and assess existing HR policies, SOPs, process documentation, work instructions, and knowledge articles Analyze content maintained across various repositories including NeoCase and Inside Guardian Standardize document formats, templates, naming conventions, and content structures Identify outdated, duplicative, or inconsistent documentation and recommend improvements Create clear, user-friendly process documentation that simplifies complex HR and Workday transactions Develop process maps, job aids, workflow diagrams, and reference materials to support agentic capabilities and improve overall HR knowledge repository Test and evaluate AI-powered agents and digital assistants supporting employee inquiries within Workday Assess agent responses for accuracy, completeness, consistency, and policy compliance Execute testing scenarios across key employee lifecycle transactions and HR support topics Identify knowledge gaps, response failures, and opportunities to improve agent effectiveness Document findings and provide recommendations to enhance AI response quality and user experience Support the development of metrics, scorecards, and testing frameworks used to monitor agent performance Organize and prepare documentation for future migration into Workday knowledge repositories and AI-enabled solutions Map policies, SOPs, and process documentation to corresponding Workday business processes and employee lifecycle activities Support the design of knowledge taxonomies, metadata, search structures, and content categorization standards Have the opportunity to work and learn from supportive leaders, mentors, and team members across the organization who will help