Digital Cloud Solution Management, Leader

Join a team at the intersection of technology, strategy, and customer success. At CASA (Cloud & AI Solutions Advisors), we help customers realize the full value of Microsoft's Cloud and AI solutions. As a Digital Cloud Solution Architecture Leader , you will lead a team of technical professionals who engage customer decision makers, drive solution adoption, and accelerate business outcomes. You will coach and develop high-performing talent, orchestrate resources across Microsoft and our partner ecosystem, and guide your team through technical engagements, demonstrations, pilots, and complex customer scenarios. Leveraging customer and industry insights, you will help remove blockers, influence technical strategy, and ensure successful adoption of Microsoft technologies. This role combines people leadership, customer engagement, and technical strategy , with responsibility for employee growth, performance management, capacity planning, and fostering a culture of learning, innovation, and customer impact.

Architecture Design and Deployment Applies broad technical, industry, and enterprise knowledge to architecture projects to meet business and Information Technology requirements and resolve identified constraints. Helps to shape and enhance customers' requirements. Coaches team on right use of Pilots and Proof of Concepts. Adapts methodology and applies governance to identify, communicate, and/or minimize business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions.   Driving Customer Success Builds and leads strategic conversation between Microsoft cloud solutions, partner, customer business, and Information Technology objectives. Participates in Microsoft centric operations and cadences to align with customers as needed. Acts as a go-to resource for customer success. Supports the Voice of the Customer through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. (e.g., OneList) items as needed. Drives behavior of team in support of the customer. Coaches team to build customer timelines and utilizes them to build industry/team plan. Aligns multiple engagement plans and leverages corporate resources dedicated to awareness improvement of high potentials (e.g., Skills Learning platform). Contributes to and holds team accountable to rhythm of business. Represents high potential and sub-area initiatives (e.g. acceleration plans, scorecard).Drives One Microsoft mindset. Aligns technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed. People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.   Scale Customer Engagements Ensures consistency and quality through adherence of standards and best practices (e.g., Managed Service Provider, Managed Certified Professional) in customer engagements by holding team accountable. Leads and ensures complex technical wins (e.g., cross-workload, cross-team, cross-geography, subsidiary-level impact) by establishing rules of engagement (e.g., role boundaries, handoff strategies), coaching others (e.g., technical sellers, account teams), leveraging knowledge of processes (e.g., Managed Service Provider, co-sell partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds. Ensures and drives alignment of Microsoft technologies with future sector standards and requirements by working with industry