Account Executive - ITeS

As an Account Executive for the IT-Enabled Services (ITeS) vertical, you will play a pivotal role in guiding our customers through their digital and AI journey. You will deliver solutions that produce measurable business outcomes and growth for both the customer and Microsoft, partnering with stakeholders to identify, design, and accelerate the initiatives that matter most to their goals. Drawing on your understanding of the ITeS industry, its pressure on delivery margins, the drive to automate high-volume processes, the race to elevate customer and agent experience, and the move up the value chain from labour arbitrage to AI-led, outcome-based services, you will help customers explore emerging technology trends and shape a clear, shared vision for their transformation. You will coordinate opportunities across the customer, Microsoft, and partner teams, and work closely with both technology and business executives to build and continually refine their digital roadmap, keeping it aligned to long-term goals while delivering incremental value at every stage of the journey.   Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can succeed at work and beyond.

Industry Expertise - Apply your knowledge of the ITeS sector to shape a transformation strategy aligned to the customer's business outcomes — improving delivery efficiency, automating processes at scale, and enabling new AI-led service lines. Challenge and guide the organisation through constructive conversations about their business and technology.   Strategic Customer Engagement - Develop a full understanding of the customer's business needs, priorities, and strategies, and deliver new insights that help them address those priorities jointly with Microsoft. Demonstrate long-term, differentiated value, and proactively build relationships across multiple levels of the customer's organisation to secure alignment and execution. Keep the bigger picture in view, absorbing complex information and bringing creative, conceptual problem-solving to every engagement.   Business Relationship Owner - Define the strategic vision and lead the transformation alongside the customer's CxO-level technology, digital, and business decision-makers. This calls for strong leadership and the confidence to challenge conventional thinking — because your success is measured by your customer's success.   Customer development and growth - You will develop and execute a strategic and tactical business plan aligned with Microsoft goals and objectives for managed customers to grow their IP business along with increasing internal AI and cloud consumption   Customers Sales and Acceleration - You will develop a go to market plan and Co-Sell execution tactics, lead pipeline reviews and coach customers to transform their strategies around sales and consumption. You will facilitate collaboration between customer and Microsoft internal teams to overcome obstacles, compete, and create proposals to meet consumption and revenue targets   Executive Relationship Building - You will build a trusted-advisor relationship with C-suite leaders of complex partners and align their priorities, strategies, and goals with Microsoft’s to build mutually beneficial account plans and achieve strategic alignment and growth.   Market Insight and Business Opportunity – You will identify top opportunities to pursue with customers incorporating your expertise, market insights, and deep knowledge of the competitive landscape ensuring Microsoft position as the industry leader.

Mobiliser and Orchestrator – Navigate Microsoft and its ecosystem to maximize value for your customer. From