CMCI Manager

The Site Change Management and Continuous Improvement (CMCI) Manager supports, coordinates and facilitates implementation of new and improved structures, processes and activities. Working closely with EU teams and all levels of management and associates within the Sort Centre (SC), you report directly to the Regional Change Program Manager. For this role you will need to be adaptable, motivated and thrive on implementing high standard productivity and simplicity using Kaizen/PDCA methods. Curiosity and the confidence to take calculated risks quickly are core characteristics for CMCI Managers. Responsibilities • Coordinate Top-down and Bottom-up change initiatives within the Sort Centre. • Develop Continuous Improvement proposals; self-generated and from within the site. • Support, manage and validate the implementation of process changes. • Manage the Sort Centre improvement plan to focus on best customer experience at the lowest cost. • Innovate and challenge the status quo through the use of data and Lean Six Sigma methodologies. • Help drive the implementation of Lean Standard Work at all levels of the site. • Disseminate Lean Standard Work principles across teams. • Develop a culture of continuous improvement and lean thinking. • Contribute to and facilitate Kaizen activities. • Coordinate and prioritize process improvement activities and resources. • Standardize processes and actively share best practice across CI network to avoid duplication. • Analyse process performance at a process path level and identify improvements. • Liaise between SC and EU to drive leverage of cross-SC process excellence. • Maintain strong relationships with cross business line teams. Key job responsibilities • Chair the on-site CMCI Forum to review top-down and bottom-up projects and provide feedback to relevant stakeholders. • Manage the Change portfolio for the site. • Lead / support the implementation of projects within the site. • Identify and deliver improvement opportunities within the site and across the network. • Coach and mentor stakeholders in Lean Six Sigma Methodologies. • Develop and maintain a network of key stakeholder across multiple teams and business lines.