Lead Cloud Applications Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

WHAT THE ROLE OFFERS

The OpenText Cloud Technical Success Services Team is currently searching for a Cloud Lead to support OT Cloud solutions deployed within the OpenText Cloud. The successful candidate will be a technically resourceful individual with the ability to provide exceptional client support in a challenging and rewarding environment.

You will be joining a growing team that provides world-class operational support, including hands-on troubleshooting and administration to a variety of enterprise clients. You will be required to collaborate with cross-functional teams to ensure that Service Levels are met and client satisfaction is achieved.   YOU ARE GREAT AT

• Utilizing exceptional written and verbal communication skills while demonstrating a high level of client focus and empathy.

• Responding to and solving client technical requests, show an understanding of the client's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues.

• Operating, managing, and administering production applications such as Content Suite while following documented policies and procedures.

<li style="margin: 0.0in 0.0in 0.0in 0.0px; line-height: 107%; font-size: 12.0pt; font-family: