Multi-Property General Manager - The Westin Phu Quoc Resort & Spa, Le Meridien Phu Quoc Resort & Spa & Courtyard By Marriott Phu Quoc

The Multi Property General Manager oversees operations across 3 properties and is based at The Westin Phu Quoc Resort & Spa. Location information will be updated once location code is available in system.

HOTEL DESCRIPTION The Westin Phu Quoc Resort & Spa features 358 guestrooms and suites, 169 studios and offers an all day dining restaurant, specialty restaurant, café, lobby lounge & bar, pool bar, swimming pools, fitness center, Heavenly Spa, and Kids’ club. The resort also includes a grand ballroom and four meeting rooms, providing a total of 1,550 sqm of event space. Le Meridien Phu Quoc Resort & Spa features 303 guestrooms and suites,129 studios, and offers an all-day dining restaurant, specialty restaurant, café, lobby lounge, pool bar, swimming pool, fitness center, and Explore Spa and a meeting room. Courtyard by Marriott Phu Quoc features 300 guestrooms and suites, and offers all day dining restaurant, café & bar, swimming pool with sun deck, fitness center, spa and 2 meetings rooms. They are scheduled to open in Q3 2027.

JOB SUMMARY Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of a designated cluster of properties. As General Manager of the properties, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Leads the leadership teams in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the pre-opening processes for new build units. In addition, the position is responsible for sales and revenue generation for all units within the cluster.

CANDIDATE PROFILE The ideal candidate for this role would have previous work experience in Vietnam or the Asia Pacific region as a General Manager, preferably with resort pre opening experience and cluster experiences.

Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Leading Operations and Department Teams • Sets goals and expectations for direct reports using the performance review process. • Identifies leadership management on the property. • Inspires and motivates team to achieve operational excellence. • Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results.

Managing and Sustain Sales and Marketing Strategy • Develops deployment strategies to market property in order to continue to grow market share. • Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies. • Ensures focus is on proactive selling as well as reactive selling.