People Operations Specialist (German Speaker)

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. Role description: The People Operations Specialist is responsible for delivering efficient and quality HR administration support to the business, managing requests through the HR Helpdesk platform (People Assist), working within defined service level agreements. Works within multiple service areas of a dedicated region as part of a centralized Global People Shared Services team. Provides second-tier support for more specialist processes and acts as an escalation point where a process cannot be managed within the first tier of the service model. Is able to communicate (in written and verbally) in German (at level C1 at a minimum) and English. The role also requires processing of moderately complex requests which require analysis, investigation, critical thinking and collaboration with colleagues and 3rd parties. Based on analysis the role is able to resolve moderately complex transactions or queries or to come up with solutions. Maintaining process documentation updates, to ensure all protocols and ways of working are well defined and accessible by the Global People Shared Services Team. Role accountabilities:

Responsible for providing administrative support to employees, managers and the people team, aligned to the Global People Shared Services processes which support the Employee Life Cycle Works within multiple process areas of a dedicated region and provides strong support on both process/ regional requirements Develop knowledge and understanding of the organization's and regional/country policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure Analyze requests and perform the necessary action by providing answers and/or initiating GPSS processes. Questions need to be answered in English or language of the supported country Responsible for managing requests through People Assist (HR Case Management/ Service Request System) Responsible in meeting Service Request milestones/resolution deadlines in processing requests, monitors and prioritizes cases based on the milestones within People Assist Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy. Support needs to be provided in English and/or language of the supported country Maintain the highest standards of compliance, data privacy, and confidentiality, proactively identifying and mitigating risks to ensure strict adherence to all internal and external policies Responsible for updating employee records in Oracle HCM in accordance with GPSS Knowledge Based Articles (KBA) and workflows in an accurate and timely manner Carry out moderately complex HR data processing tasks; provides knowledge sharing to other team members when needed and use knowledge to help improve data collection tools and administration processes Investigates historical data when required, can analyze processed data or transactions and come up with a solution to resolve if needed Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues Creates letters and notifications aligned to the process workflow where required in language of the supported country Prepares moderately complex documents using a variety of applications for technology devices, such as