Service Delivery Manager

Description & Requirements

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Salary - £38,000 - £40,000 Benefits include - 25 days annual leave, 9% combined pension, flexible benefits package, holiday trade scheme. This role requires covering sites in Lancashire.

The Supported Employment Quality Framework (SEQF) Service Delivery Manager will be responsible for leading, inspiring, and engaging a community-based delivery team within the Lancashire Combined Authority area. This is role with expectations that you will be in the community, as it requires a strong presence within the local community to ensure effective delivery and engagement. The team will deliver a suite of flexible, high-quality services. As Service Delivery Manager, you will ensure the successful implementation of the Supported Employment Quality Framework (SEQF) and maintain fidelity to the evidence-based model, guaranteeing that all practices align with best standards. You will oversee and lead the delivery of a high-quality, person-centred service that supports vulnerable adults with health conditions, disabilities, and other barriers to engage in meaningful employment. This includes monitoring adherence to the fidelity model and driving continuous improvement and meeting set targets. You will also lead engagement with a variety of stakeholders, including employers and customer forums, to strengthen partnerships and improve service quality. We are looking for a dedicated and enthusiastic individual who is deeply passionate about supported employment and truly believes in its power to transform lives. The ideal candidate will have a strong desire to drive meaningful change, empowering individuals to unlock their potential and achieve sustainable employment opportunities. If you are motivated by the opportunity to make a real difference and contribute to positive life-changing outcomes, we want to hear from you. Key Contacts & Relationships: Internal • Employment Specialists • Employer Engagement • Partnership Team • Operations Manager • Senior Leaders • Central Teams • Fidelity Officer External • Participants • Commissioners • Partners (e.g. referral sources; partners who can support participants etc) • Employers • Circles of Support

1. Coach, mentor and lead a high performance, empowered and innovative culture. Recruit, engage, develop and retain the right people. 2. Ensure personal development is regularly reviewed and that learning and development needs are effectively addressed. Skilfully utilise observation, coaching and mentoring to optimise performance, quality, compliance, behaviours, professional standards and disability expertise with your team 3. Build strong relationships with external organisations (referral partners, employers’ funders, public bodies, contractors etc) to foster and maintain new relationships and opportunities for referral generation and employment opportunities 4. Ensure contract compliance is fully achieved in line with SEQF & IPS Fidelity 5. Carry out regular resource & succession planning to optimise resource capability, flexibility and capacity that fully meets changing customer and business requirements. Maximise the retention of talent and maintain professional standards of service

Qualifications & Experience • Significant proven experience of effective leadership and management in a performance driven environment. • Demonstrate experience of working in a role where, sales, promotional or influencing skills are required • Able to understand and manage profit and loss, cost control and budgeting • Track