IT Analyst

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

IT Analyst

At Qualtrics, our employees need reliable technology to do their best work every day. This role keeps our internal systems running smoothly by solving issues quickly, supporting users in person and remotely, and making sure our offices and meeting spaces work the way they should. You’ll help reduce downtime, improve the employee experience, and support the tools and processes that keep the business moving. You’ll work closely with the IT Support team, office partners, and employees across the company to resolve issues and improve how we support technology at Qualtrics. As we grow, this role also helps us adapt new tools, strengthen documentation, and improve the way IT support operates.

How You’ll Find Success

• You respond quickly and thoughtfully when technical issues come up.

• You troubleshoot end-user problems with confidence and follow through until they’re resolved.

• You communicate clearly and professionally with employees, even when the issue is frustrating or urgent.

• You stay organized, manage multiple requests well, and keep accurate records.

• You work well with teammates and know when to escalate for support or bring others in.

• You’re eager to learn new systems, tools, and ways of working.

• You care about service quality and look for ways to improve the support experience.

How You’ll Grow

• You’ll gain hands-on experience across a wide range of systems, devices, and workplace technologies.

• You’ll build deeper expertise in Mac and Windows environments, identity and device management, and meeting room support.

• You’ll learn how IT supports a fast-growing global company and how support processes scale.

• You’ll have opportunities to strengthen your documentation, troubleshooting, and customer-facing skills.

• You may grow into more specialized areas like endpoint management, collaboration tools, systems administration, or cybersecurity.

Things You’ll Do

• Resolve employee issues quickly: Provide support for laptops, software, VoIP, videoconferencing, and other end-user technologies.

• Keep meetings running smoothly: Support conference rooms, Zoom Rooms, and onsite presentations so teams can collaborate without interruption.

• Manage service requests: Triage and resolve IT tickets, use existing documentation to solve common issues, and escalate more complex problems when needed.

• Support onboarding and offboarding: Set up new employee devices and accounts, and reclaim or reset equipment when employees leave.

• Maintain and