Customer Service Rep (5296)

We're looking for a Customer Service Rep to join our team in Albany, United States. In this role, you'll be the friendly face of our organization, helping customers with their inquiries and ensuring they have a positive experience with our products and services. You'll work in a fast-paced environment where your empathetic approach and problem-solving skills will make a real difference in customer satisfaction and loyalty. Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner Listen actively to customer concerns and provide accurate, helpful solutions Troubleshoot customer issues and resolve complaints with patience and understanding Maintain detailed and accurate records of customer interactions and transactions Provide product and service information to customers, answering questions thoroughly Follow up with customers to ensure their issues have been resolved satisfactorily Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores Escalate complex or unresolved issues to appropriate departments or supervisors Customize solutions based on individual customer needs and preferences Adhere to company policies and procedures while maintaining a supportive attitude toward customers Qualifications Proven customer service experience or equivalent work experience in a customer-facing role Excellent communication skills, both written and verbal Strong active listening and empathetic approach to customer interactions Proficiency with computer systems and ability to learn new software quickly Ability to multitask and manage multiple customer inquiries simultaneously Problem-solving skills with a focus on finding customer-centered solutions Patience and composure when handling difficult or frustrated customers Typing speed of at least 40 words per minute Preferred: Experience with Customer Relationship Management (CRM) software Preferred: Product knowledge or familiarity with our industry Preferred: Conflict resolution experience Preferred: Bilingual capabilities Additional Information All your information will be kept confidential according to EEO guidelines. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply Job Location Google Maps requires functional cookies to be enabled I'm interested I'm interested Privacy Notice Imprint I'm interested Refer a friend share this job Share to WeChat × Copy the link and open WeChat to share. Copy to clipboard Open WeChat Share to WeChat × Use Scan QR Code in WeChat and click ··· to share.