Senior Talent Brand & Communications Manager

Do you want to impact the hardest working people in the world? Then Jobber might be the place for you! We’re looking for a Senior Talent Brand & People Communications Manager to be part of our People department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers .

Jobber builds software for the people who show up at your door: the landscapers, plumbers, cleaners, and contractors running small businesses in your neighbourhood. Growing a company like that means two things. Being known by the people we want to hire, and making sure the people already here understand what is changing around them and why. You will own how we tell our people story, externally to the talent we want to attract, and internally to the employees we already have. This is a new role and a team of one, which means you set the strategy and then do the work. Some weeks that is a multi-quarter talent brand plan. Others it is writing a total rewards announcement. You will report to the Senior Director, Talent , and partner closely with Talent Attraction , the broader People team, Marketing , and Communications .

Talent brand Evolve our talent brand strategy and translate our Employee Value Proposition into campaigns, stories, and candidate experiences. Work with Talent Attraction to turn hiring priorities and talent market realities into targeted approaches for our highest priority audiences. Build an employee storytelling program across owned and paid channels. Set the editorial rhythm, channel strategy, and measurement approach. Internal communications Own the communications strategy for the People team so employees understand the programs and decisions shaping their experiences. Partner with the People team on communications for performance, compensation, benefits, engagement, learning, and the other moments across the employee lifecycle. Build proactive plans for significant changes. Anticipate the questions, and equip managers with the context and tools to answer them. Establish the standards, templates, and planning rhythms that raise the quality of communication across the company. Define success metrics for internal communications and continuously improve content, timing, and channels based on employee feedback and engagement. What you bring Deep experience with employer brand, people team communications, and marketing or corporate communications. Exceptional writing and editing. You can take a complex or sensitive topic and make it clear, human, and worth reading. Experience building strategy from nothing and then executing it yourself. Credibility with senior stakeholders, including the confidence to challenge a brief and recommend a different approach. Fluency in audience segmentation, channel strategy, and campaign development.