Junior Customer Service Representative

We are looking for a Customer Service Representative to join our team in Gdańsk! This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.

As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle. Your responsibilities will include: Managing the order-to-invoice process Communicating with customers and suppliers via email and phone Providing after-sales support to business customers Managing customer orders and maintaining order accuracy Monitoring and handling backlog alerts and requested backlog changes Supporting customer reserved inventory management Cooperating closely with Sales, Assets, and Logistics teams Driving on-time delivery performance in line with customer and company goals Building customer satisfaction through proactive communication and problem-solving Contributing to process efficiency and continuous improvement This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.

You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment. This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support.

Required English at B2 level, both written and spoken Strong communication and coordination skills Customer-oriented mindset Accountability and attention to detail Ability to work effectively as part of a team Nice to Have Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role Good knowledge of MS Office applications Good knowledge of Microsoft Excel Polish language skills What We Offer Premium Medical Care programme, including a dental package MyBenefit System, including a MultiSport Card and vouchers Career development opportunities in a rapidly growing international environment Dynamic and collaborative workplace with a friendly atmosphere Who Are We? As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry. Please submit your CV in English. #LI-JN #LI-hybrid Location: PL-Gdansk, Poland (Aleja Grunwaldzka) Time Type: Full time Job Category: Sales