Service Administration Specialist (Japanese Language)

Our Opening and Your Responsibilities

Serve as the primary point of contact for customers by managing inquiries received via the mailbox, providing timely support and responses to ensure all customer requests are fulfilled within the agreed service level agreement (SLA) timeframes. Handle customer service request, including routine calibration, installation, breakdown accurately and efficiently, maintaining high standards and clear communication Assist in managing customer accounts, including providing copies of invoices, certificate, documents and follow-up communications Monitor and manage any emails, working with relevant departments, to resolve issues that could delay customer contract or order fulfillment Identify, analyze, and resolve errors related to customer’s inquiries, collaborating with internal teams to implement corrective actions and prevent recurrence Proactively identify opportunities to improve customer experience and provide feedback to relevant departments Participate in ongoing training to stay updated on products, services, and best customer service practices while adhering to quality standards and policies Receive and carry out directions as provided by team leader Always demonstrate accuracy and speed of work Review documentation and work according to procedures laid out Schedule work to be completed within set timeframes Communicate with teams/peers and team leaders to optimize work completion Ensure company guidelines and policies are always met Achieve Key Performance Indicators (KPI’s) and meet Development Plans Support service and customer priority strategies Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree Fluent in English & Japanese language (read, write, speak) A good team player with ability to work cross culture and function. Preferred: Flexible to work in different global time zones for meetings and calls

Our Offer to You

1.5 months contractual bonus MNC exposure Medical and Dental benefits

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here .

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

22569

Preferred Location

Selangor

Petaling Jaya

Job Type

Full-time

Legal Entity

Mettler-Toledo Services Asia-Pac Sdn. Bhd.

PJ33, Tower 1, Level 14, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200, Petaling Jaya, Selangor Malaysia

+60 3 7844 5800