Senior Business Analyst

The Senior Business Analyst serves as the operational leader of the Analytics Lane within the PMO&O and is responsible for the portfolio intelligence function — providing a single source of truth across all delivery organizations. This role owns Division-wide KPI dashboards, executive reporting, workforce analytics, trend identification, and decision support across the broader Division. The Senior Business Analyst partners with the Division Leader, Delivery Directors, the General Manager – Model T, Program Managers, embedded Business Analysts within delivery organizations, and PMO&O peers to ensure leadership operates from consistent, accurate, and actionable data.

Portfolio Reporting & Dashboards Develop and maintain Division-wide executive dashboards Maintain KPI definitions and reporting standards Coordinate consolidated reporting across delivery organizations Support weekly, monthly, and quarterly executive reviews Workforce Analytics Maintain workforce ramp, deployment, and retention analytics Support headcount planning and analysis Provide workforce performance insights Coordinate with Consultant Engagement Manager on engagement analytics Program Performance Analysis Analyze program performance across delivery towers Identify trends, risks, and opportunities Support performance management initiatives Provide analytical insights to delivery leadership Cross-Functional Trend Analysis Conduct cross-organizational analytical reviews Support root cause analysis on performance variances Provide insights into operational and commercial trends Coordinate with Financial Analyst on integrated reporting Executive Decision Support Provide ad hoc analytical support to the Division Leader Develop decision-ready analysis for strategic initiatives Support business case development and ROI analysis Maintain executive-quality analytical deliverables Data Governance & Quality Establish data governance standards across the Division Ensure reporting consistency and accuracy Coordinate with embedded BAs on data standards Support data quality improvement initiatives Analytics Lane Leadership Define the analytics roadmap for the Division Plan analytical capability expansion as the Division grows Support future Analytics Lane hiring and onboarding Phase 1 & Phase 2 Leadership Phase 1 – Analytics Foundation Establish Division reporting framework Build initial KPI dashboards Activate Power BI and reporting tooling Implement data governance standards Phase 2 – Mature Analytics Operations Expand analytics team Mature predictive and prescriptive analytics Drive performance management through data Support advanced executive decision support Governance & Documentation Maintain and support: Reporting standards and methodologies KPI definitions Data governance documentation Dashboard documentation Analytical models and tooling Qualifications Required Qualifications 7–10+ years of experience in business analysis, data analytics, reporting, or BI roles Strong proficiency in Power BI, Excel, and SQL Experience supporting executive-level reporting and decision support Strong analytical, problem-solving, and communication abilities Experience designing KPI frameworks and reporting standards Preferred Qualifications Experience supporting managed services, manufacturing, or technical services portfolios Experience with advanced analytics, predictive modeling, or data warehousing Familiarity with Power Platform (Power Apps, Power Automate) Familiarity with Insight Global operating model Power BI Data Analyst Associate, Tableau, or related certifications Key Performance Indicators (KPIs) Reporting timeliness and accuracy Dashboard adoption and utilization Forecast and analytical accuracy Stakeholder satisfaction Data quality metrics Decision support effectiveness Success Profile The Senior Business Analyst is successful when: Division leadership operates from a consistent, trusted source of truth Executive dashboards drive