Operations Supervisor

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At Ryder, our most important competitive advantage is our people.     CULTURE- INTEGRITY- FAMILY . As an   Operations   Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.     This is an essential industry and we’ve been in the game since 1933!         The   Operations Supervisor   assists the   Operations   Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for managing the location’s performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will receive cross-functional training to support others within the shop. As with all Ryder shop positions, the Op erations   Supervisor, or “ Shift Supervisor ”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.          This role may be a developmental position to prepare incumbents for the Ops Manager role because   we allow you to carve out your own career path and promote from within , based on performance.     The continuous, on-the-job experience here at Ryder   opens up   other opportunities and provides a long-lasting career.         Shop Location: Ocala, FL Hours: 6:00am - 3:30pm Schedule: Monday - Friday     Here i t   from people   who   work here!   https://www.youtube.com/watch?v=usBbl6L1V6E       This is Ryder:   https://www.youtube.com/watch?v=b24PFgxvVS0     Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for   vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.   Essential Functions Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval Ensures all warranty policies and procedures are executed Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate Responsible for conducting yard checks to ensure proper work scheduling and prioritization Labor Management Provides management, training and development of all personnel assigned Responsible for Performance Management of all assigned personnel Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates Conduct customer visits as required by the Customer Care Plan Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility Evaluates needs and makes recommendation for shop tooling and equipment requirements Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process Assist in ensuring all vehicles have required specifications in SAM Responsible for Parts Inventory management, policies and