Customer Support Specialist

FARO CREAFORM is an imaging company - and an  imagining  company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.      We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!       We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.    We are seeking a Customer Support Specialist (m/f/d), located in Portugal, Porto.    Responsibilities:

Respond to both internal and external customer inquiries related to the organization’s hardware and software products

Deliver services and support, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders

Achieve the highest standards in first contact resolution and customer satisfaction

Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system

Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain

Point of contact for Channel Partner and Distributor support to all non-technical related inquiries

Strong service-oriented mindset

Strong communications skills

Fluent English and French, Italian is a plus

Commercial or technical education

Demonstrate work experience in a service-oriented organization

Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

Regular employment contract

Flexible working hours

Training

Other employee service: free drinks, fresh fruit in the office

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.