SERVICE ADMINISTRATIVE SENIOR SPECIALIST

Location: Otis Elevator Company (Thailand) Limited, No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok Update job status and process documentation from contract sales to support field technicians’ operations in OTIS/Sigma systems • Maintain and update backlog for T-orders in OTIS/Sigma • Close T-orders and record working hours based on vendor documentation • Calculate monthly incentive compensation (IC) for technicians and supervisors • Extract and analyze working hours categorized by contract type and submit data to Finance for system upload • Prepare and submit reports to the Accounting team • Perform tasks in SMS system • Maintain and update service contracts, print documents, and prepare materials for field execution • Coordinate handover checks and documentation to the field team • Create Purchase Requisitions (PR) in OTIS/Sigma • Manage ordering and control of OTIS/Sigma forms • Provide administrative support to the Field Team • Generate spare parts requisitions • Prepare and track overtime (OT) reports • Support customer complaint handling process and coordinate with relevant teams • Prepare reports for Supervisor to support operations and decision-making • Manage Otis line team If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.   We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.    Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .   Become a part of the Otis team and help us #Buildwhatsnext!  Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms