LN Venues, Box Office Manager - Old National Centre

WHO ARE WE?   Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsorswith the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com .  WHO ARE YOU?   Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!    THE JOB Live Nation is looking for experienced Box Office Managers to oversee ticketing operations at concert venues across various locations in the US. This role demands exceptional attention to detail, strong organizational skills, and the ability to interact professionally with management teams, partners, and clients at all levels. The ideal candidate must thrive under pressure, demonstrating the ability to work efficiently and prioritize tasks to meet deadlines. The Box Office Manager will be responsible for the day-to-day operations of the Box Office, ensuring adherence to best practices and procedures for both Live Nations owned & operated venues and third-party venues, as needed. Proficiency in ticketing software, staff management, and guest relations is essential. Travel may be required for this position. WHAT THIS ROLE WILL DO Managerial Responsibilities Serve as the primary point of contact for all ticketing-related matters for assigned venues or locations. Cultivate strong, professional relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners. Oversee the recruitment, training, scheduling, and daily supervision of all Box Office staff Ensure that all Box Office personnel adhere to company policies and procedures regarding ticket operations. Collaborate with both internal teams and external event stakeholders to address all ticketing needs. Manage and oversee all Box Office operations during events, including ticket sales, Will Call, ticket scanning and reporting. Foster a positive and collaborative work environment while maintaining high staff morale. Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise. Event Responsibilities Build and maintain events within the appropriate ticketing software for assigned venues and locations. Assist talent buyers, tour personnel, and internal teams with event programming, reporting, ticket holds, and other ticketing details as needed. Work closely with the Marketing, Production, and Talent departments, as well as artist management and label representatives, to set up events, manage holds, process orders, and release tickets on time. Help monitor and manage ticket inventory to ensure optimal availability. Partner with the Pricing team to dynamically price tickets and maximize revenue opportunities. Collaborate with the Ancillary Product team and Venue General Manager to create and optimize additional revenue streams through ancillary products. Ensure compliance with ADA (Americans with Disabilities Act) ticketing practices. Accounting/Financial Responsibilities Maintain accurate and up-to-date Box Office accounting records and archives. Ensure all Box Office staff comply with company cash handling policies and procedures. Perform daily Box Office safe reconciliations, prepare