Billing Systems Specialist (Zuora)

Billing Systems Specialist (Zuora)1 Key Responsibilities Customer Support:  Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction. Troubleshooting & Resolution:  Diagnose, reproduce, and resolve technical issues within Zuora Billing, Revenue, and Payments. Technical Expertise:  Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations. Workflow & API Management:  Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite). Collaboration:  Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs. Documentation:  Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.  Required Qualifications & Skills Experience:  2–5+ years in application support, technical consulting, or SaaS implementation. Technical Skills:  Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models. Domain Knowledge:  Strong understanding of subscription billing, revenue recognition, invoice cycles, and Accounting (AR/GL). Platform Knowledge:  Deep knowledge of Zuora (Billing/Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP. Soft Skills:  Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.

Bachelor’s degree in Computer Science, Engineering, or related technical field.