Cloud Solution Architect - Dynamics 365

The Cloud Solution Architect for Dynamics 365 and Copilot is a senior customer-facing technical leadership role for professionals with 8+ years of experience in business applications, cloud solution architecture, consulting, customer success, and AI-enabled transformation. The role helps customers and partners accelerate business value through Microsoft Dynamics 365, Power Platform, Copilot Studio, Microsoft 365 Copilot extensibility, Dataverse, Azure, and agentic AI solutions. This role acts as a trusted advisor to business and technical decision makers, translating customer priorities into scalable, secure, resilient, and outcome-driven solution architectures. The architect drives adoption, usage, and value realization by guiding customers through solution strategy, implementation readiness, technical validation, governance, operational excellence, change management, and long-term organizational adoption. The role requires deep expertise in Dynamics 365, Power Platform, Copilot capabilities, agent development, enterprise integration, business process transformation, customer success practices, and the ability to influence executive stakeholders, partners, product teams, and internal technical communities.

Customer and Partner Success with Business Impact Drive customer and partner success by aligning Dynamics 365, Power Platform, and Copilot solutions to business outcomes, transformation priorities, and measurable value. Act as a trusted advisor to customers and partners, engaging with business decision makers, technical decision makers, CIOs, CTOs, CISOs, and other senior stakeholders. Translate customer and partner challenges into scalable industry and business application solutions using Microsoft technologies and proven architecture patterns. Guide customers on implementation strategy, architecture design, governance, operational readiness, adoption planning, and change management. Identify, escalate, and remove blockers that impact go-live, adoption, consumption, usage growth, or business value realization. Support customers in building secure, resilient, AI-enabled, cost-effective, and performance-optimized business application architectures. Dynamics 365, Power Platform and Copilot Architecture Provide technical and functional guidance across Dynamics 365 applications such as Sales, Customer Service, Field Service, Finance, Supply Chain, Project Operations, and Customer Insights. Design and advise on Copilot and agent-based solutions using Copilot Studio, Power Platform, Dataverse, connectors, AI Builder, Azure AI, and Microsoft 365 Copilot extensibility. Define integration patterns across Dynamics 365, Microsoft 365, Azure, third-party enterprise applications, APIs, and enterprise data platforms. Advise on Power Platform governance, environment strategy, security, data loss prevention, lifecycle management, ALM, DevOps, and Center of Excellence practices. Deliver architecture reviews, technical validations, proof of concepts, pilots, solution assessments, and implementation advisory engagements. Promote reuse of Microsoft best practices, reference architectures, implementation patterns, repeatable intellectual property, and scalable industry solution assets. Consumption, Adoption and Growth Identify opportunities to increase usage, adoption, consumption, and business value from Microsoft Business Applications and Copilot investments. Work with sales, customer success, partner, engineering, and product teams to support strategic opportunities and customer transformation initiatives. Help customers and partners understand Microsoft value propositions across Dynamics 365, Power Platform, Copilot, Azure, and Microsoft 365. Support partners in building repeatable solutions, industry offerings, implementation practices, and scalable delivery models around Dynamics 365 and Copilot. Capture customer insights, adoption blockers, product feedback, technical gaps, and success stories to influence