Fraud & Claims Operations Representative

Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us! About this role: Wells Fargo is seeking Fraud & Claims Operations Representatives for Detection Operations within Fraud and Claims Management. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will: Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity Perform moderately complex customer support tasks by utilizing solid communication, outbound calls, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed Receive direction from supervisor and escalate questions or issues Interact with immediate team and functional area on wider range of information, plus internal or external customers   Required Qualifications: 1+ year of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1+ year of financial services experience, preferably within a branch banking environment Knowledge and understanding of Check fraud or check negotiability experience Ability to handle challenging customer interactions with empathy, professionalism, and sound judgment while maintaining a positive customer experience Ability to navigate multiple screens, applications, and search tools to find information Ability to make independent decisions and use sound judgment in a fast-paced work environment Strong analytical skills with high attention to detail and accuracy Strong verbal, written, and interpersonal communication skills Ability to manage multiple responsibilities and meet deadlines in a dynamic work environment   Job Expectations: Must be able to attend full duration of required 4-week training period; training schedule is Monday - Friday 8:00 A.M. to 5:00 P.M. Arizona Time Flexibility to work in a 24/7 environment, including weekends and holidays Schedule may be eligible for a shift differential under the terms of the shift differential policy  Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship   Locations: 2850 S Price Rd Building E - Chandler, Arizona 85286 Posting End Date:   20 Aug 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are