Principal Product Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Principal Product Manager This role sits within Expedia’s Traveler & Partner Service Platform (TPSP) Product & Technology organization, which builds the core capabilities and experiences that power customer service across the Expedia ecosystem. We are looking for a highly influential product leader to define and own, end-to-end, Expedia’s strategy for agentic traveler resolution within Proactive Servicing. This is a strategy mandate spanning multiple workstreams — traveler resolution journeys, proactive communications, decision and choice experiences, servicing operations, AI agents, and the underlying AI/ML capabilities — with accountability for execution across all of them. As a Principal Product Manager, you will architect the long-term vision for AI-powered traveler resolution, drive complex cross-functional execution across engineering, data science, design, and operations, and represent this program with senior leadership. You will operate as an indispensable individual contributor, shaping how proactive traveler resolutions are designed, automated, governed, measured, and scaled across TPSP. In this role you will: Own the Zero-to-One Vision and Strategy for Traveler Resolution. Define the strategy for AI-driven proactive resolution of travel disruptions: determine how travelers should be informed, when and how they should be engaged, what choices or actions they should have, and the AI/ML capabilities required. Build reusable resolution experience patterns—not bespoke experiences—for a scalable portfolio of servicing moments. Drive a Complex, Multi-Workstream Roadmap. Own a roadmap across traveler journeys, proactive communications, decision and choice experiences, resolution workflows, servicing operations, AI agents, and platform capabilities. Sequence dependencies, align teams and partners, surface risks, and drive seamless, trusted, increasingly autonomous resolution. Lead Resolution Experience Design and AI/ML Solution Strategy. Partner with servicing operations and the Supplier Resolution team to translate resolution strategies into intuitive traveler experiences. Lead AI/ML solutions using expertise in agentic AI, conversational AI, LLM-driven decisioning/personalization, or intelligent experience orchestration.   Define and Own KPIs for Traveler Resolution. Set metrics for resolution completion, automation/containment, traveler effort, engagement, satisfaction, contact avoidance, and cost to serve. Build measurement infrastructure with analytics, engineering, design, and operations to continuously improve traveler outcomes. Lead Program Execution and Senior Leadership Communication. Own end-to-end execution and communicate progress, risks, tradeoffs, and business impact to senior leaders. Create clarity across varied travel disruptions and resolution scenarios while building a scalable model for new traveler resolution experiences. Partner Deeply with Engineering, Design, and Data Science on Resolution Architecture. Influence architecture for proactive communications, traveler decisioning, choice/approval workflows, AI-agent interactions, personalization, status and progress experiences, escalation, and measurement. Turn point solutions into reusable experience