Concierge-Guest Services

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Appraisal Property Management (APM) have been appointed to provide comprehensive Property and Asset Management services for Kuala Lumpur’s newest office tower which is expected to be completed in the coming weeks. APM is part of the JLL group, a global leader in the provision of property and investment services. We will provide operational and engineering services, security and emergency services, tenancy lease administration, customer experience, financial management and asset planning utilising the specialist skills of a diverse and motivated team of professionals based at the building at TRX, Kuala Lumpur. The property should be considered as a market leader in tenant and visitor experience, providing a level of service ordinarily experienced in a five star hospitality environment The primary focus is to ensure maximum customer satisfaction, by fostering good working relationships with customers and ensuring they are kept up to date with events within the building either by direct communication or via the dedicated property web site and portal. The role is also principally responsible for the property customer engagement, event and placemaking program. You will play a vital role in ensuring timely and accurate communications with the property community, and in ensuring that disruption and inconvenience is minimized as much as possible.

What this job involves : Working at the center of the onsite property team, the Guest Services team is responsible for the following Guest Experience & Engagement: Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible. Manage the guest & VIP registration process seamlessly. Lead guest engagement as the main point of contact at the front desk. Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency. Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency. Promptly respond to telephone calls in a friendly & professional manner. Complete all duties during the shift & ensure a concise hand over is conducted. Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy To guide and provide information to guests about nearby places of interest ( Eg : MRT, eateries, other tenant companies ) Proactive Workplace Management: Proactive resets of front desk and foyer to ensure highest levels of presentation. Work closely with internal teams and other building tenants to ensure a consistent level of service is delivered across the building        Workplace Etiquette: Ensure the building and relevant equipment / technology is in perfect working order. Ensure grooming is at the highest level possible as you represent the face of the building Additional Duties and Responsibilities Ensure that the highest level of customer satisfaction & service is offered & maintained at all times; a level comparable to a Premier Lounge or High-End Hotel. Maintain positive relations with all guests & telephone enquiries – keeping emotions in check & avoiding workplace gossip. Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings. Trustworthy source of information, support and advice. Ensure the building and relevant equipment / technology is in perfect