Account Lead

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world   At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.   We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.   JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.   What this opportunity involves:   As Account Lead for JLL's key client account across Australia and New Zealand, you will lead the delivery of exceptional facilities management services that enable our client's business success. You will drive operational excellence across managed properties, lead vendor partnerships, manage site budgets, and create workplace environments that enhance productivity and occupant satisfaction. This role requires a strategic leader who can balance client relationship management with hands-on operational execution, demonstrating strong business acumen alongside practical facilities expertise. You will be the primary operational lead ensuring safe, efficient, well-maintained environments while implementing continuous improvement initiatives that deliver measurable value to our client. An Overview of the role:    Build and maintain strategic client relationships through proactive communication, regular business reviews, and consultative problem-solving that aligns facilities strategies with business objectives Manage site operating budgets, financial processes, cost optimization, capital planning, and provide accurate forecasting with monthly financial reporting and variance analysis Lead day-to-day facilities operations ensuring sites remain safe, clean, and functional while managing HVAC, electrical, plumbing, and life safety systems through appropriate maintenance oversight Oversee vendor and contractor relationships, holding partners accountable for performance standards, SLAs, and contractual obligations while driving continuous improvement Manage SDSK ticket lifecycle (acknowledgment, updates, follow-up, closure) in accordance with KPIs/SLAs and support move processes including coordination with user departments and vendors Provide event support by collaborating with workplace experience and security teams on facilities coordination, setup, guest flow, and registration according to policies and procedures Lead health, safety, and compliance programs including regular audits, incident management, emergency preparedness, contractor inductions, and maintaining regulatory compliance documentation Develop and performance-manage direct reports, fostering a service-oriented culture focused on customer satisfaction, professional development, and cross-functional collaboration Drive continuous improvement initiatives through data analytics, technology adoption, process optimization, and best practice implementation to enhance service delivery and sustainability Maintain comprehensive administrative oversight including documentation, recordkeeping, office services, occupant onboarding, space management, signage coordination, and facilities communications Sound like you? Why don’t you apply? To apply you need to be: 5+ years progressive experience in facilities