Claims Intake Analyst (FNOL)

Claims Intake Analyst (FNOL) At AIG, we are reimagining the way we help customers to manage risk.  Join us as a Claims Intake Analyst (FNOL) in the Claims Department to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.  How you will create an impact This role is responsible for handling initial claim reports from policyholders, agents and third parties and ensuring timely and accurate claim setup into claims management system to facilitate smooth claims processing.  Some of the key responsibilities of this position include:

Monitor FNOL inbox. Capture complete and accurate information about incidents, damage and parties involved into claims management system with high accuracy. Create detailed, clear notes documenting claims information. Assign claims to appropriate team based on claim types and complexity. Assists with claims payments occasionally. Identify potential fraud indicators and escalate appropriately. Follow established workflows and procedures. Meeting productivity targets while maintaining accuracy standards. Participate in quality assurance reviews. Any other job related responsibility / project required by AIG. What you’ll need to succeed The ideal candidate should enjoy working in a fast-paced, dynamic environment with constant change and possess the following skills:

Associate's degree or equivalent of a combination of experience and studies. Experience in customer service role. Strong computer skills and ability to navigate multiple systems, including MS Outlook, Teams, Excel, Word. Detail-oriented with strong data entry accuracy. Fully bilingual.  Must be able to communicate fluently in Spanish and English (oral and written) Skills Data entry accuracy and speed Basic knowledge of insurance terminology and concepts (preferred). Clear verbal and written communication Empathy and customer service orientation Problem solving skills for unusual situations Prioritization skills Adaptability Team Collaboration Ready to prove your potential? We would love to hear from you. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that