Sr. Customer Service Manager - CORE

The Sr Manager CORE position will perform the following duties: Manages a staff of customer service, merch support, sales support and inside sales departments in a positive, professional manner Designs the organization for optimal customer service and promote excellence by providing superior service to each customer; internal and external Manages daily activities of the operational sales support function Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support the sales department Tracks orders and promotions to completion Handle and resolve more complex customer requests or complaints Controls expenses Determines service requirements and standards Resolve escalated problems as needed Other related duties as assigned