Associate Director, GLS NA Modality Integration

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Summary The Associate Director, NA GLS Modality Integration is a senior cross-functional leader and organizational operations partner to the North America Global Logistics Services leadership team, enabling integrated performance across Clinical, Commercial, and Cell Therapy logistics. This role leads the integration of logistics operations across all modalities served by NA GLS — ensuring that networks mature into aligned, interoperable, and efficient operations. The role owns the NA GLS performance management framework, drives cross-modality alignment and operational cadence, and leads strategic execution initiatives that span the full logistics portfolio. This role also serves as the organizational Chief of Staff to the NA GLS leadership team — driving operating cadence, governance, KPI reporting, and strategic execution. The Associate Director champions process harmonization, system workflow integration, service level segmentation, and knowledge management across the NA organization, while serving as the SAP systems subject matter expert and ensuring leadership attention is focused on the highest-impact priorities across the network.

Operational Strategy & Network Oversight Develop and implement North America logistics strategies aligned with Global Logistics Services objectives across Clinical, Commercial, and Cell Therapy modalities to optimize efficiency, cost-effectiveness, and quality. Monitor the external landscape for trends and industry best practices; bring insights back to drive continuous process improvement across the NA logistics organization. Lead and participate in cross-functional projects, change controls, and initiatives supporting improvements in NA logistics operations or other areas that span multiple modalities. Ensure oversight and drive continuous improvement in NA network operations, partnering with functional leads to identify and close performance gaps. Report progress, risks, and outcomes of integration and improvement initiatives to NA GLS senior leadership in a timely manner. Modality Integration & Process Harmonization Lead the harmonization of processes, procedures, and operating practices across Clinical, Commercial, and Cell Therapy modalities within the NA GLS organization. Identify divergent practices across modalities and drive alignment toward common standards where appropriate, while preserving modality-specific requirements where necessary. Partner with modality experts across NA GLS to develop and maintain harmonized SOPs, work instructions, and operating models. Map system workflows used across modalities and identify opportunities for integration and standardization within the NA logistics environment. Partner with IT and digital teams to design interoperable workflows across NA logistics activities and systems. Segment service levels to balance risk, cost, and criticality across NA markets, products, and modalities; define and maintain segmentation criteria that reflect the appropriate service, cost, and quality trade-offs. Performance Management, KPIs & Budget Own and manage the North America logistics performance framework, spanning Clinical, Commercial, and Cell Therapy operations. Define, monitor, and report on key performance indicators for North America; develop and maintain operational visibility tools and dashboards to support high operational standards and leadership decision-making.