ECRM Professional Licensing Compliance Associate

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The opportunity The ECRM Professional Licensing Compliance Associate supports firm professionals in meeting mandatory licensing / certification requirements. The role applies firm policy and regulatory guidance, conducts research and analysis, resolves or escalates licensing matters, and drives compliance processes to timely completion. The Associate serves as a responsive point of contact, documents decisions and due diligence, and contributes to risk mitigation, knowledge sharing, and continuous improvement. This role is part of a centralized licensing compliance function that works across the organization to identify, manage, and monitor risk. The Associate develops a strong working knowledge of licensing policies, regulatory requirements, and the compliance framework; supports professionals obtaining or renewing required licenses; advises on complex or unique situations; and provides clear updates and recommendations to leadership and stakeholders. Work is performed with limited supervision and appropriate oversight.   Your key responsibilities •  Apply knowledge of firm processes, policies, resources, and tools to support licensing compliance activities and internal customers. •  Review requests and supporting information for completeness, accuracy, and alignment with firm and regulatory requirements. •  Drive matters to resolution by following up on requests, clarifying information needs, answering licensing questions, and communicating next steps. •  Conduct internal and external research; reconcile information; assess unique or complex circumstances; and develop practical, well-supported recommendations. •  Partner with professionals and licensing authorities to resolve licensing issues, including initial, reciprocal, renewal, or rejected applications, as applicable. •  Identify and promptly escalate sensitive, complex, quality, confidentiality, or risk matters that require additional review. •  Participate actively in meetings with area and service line leadership, General Counsel’s Office, ECRM, and other stakeholders by sharing updates, insights, questions, and recommendations. •  Document work performed, findings, decisions, and supporting rationale in appropriate systems or work programs to maintain a clear review record. •  Use analytical and project management methods to organize work, manage competing priorities, meet deadlines, and provide regular status updates. •  Build effective relationships across ECRM and the firm; serve as a liaison among professionals, risk management colleagues, and relevant functional teams. •  Contribute to training, knowledge sharing, team discussions, and process improvements that strengthen efficiency, consistency, controls, customer service, and risk mitigation. •  Produce timely, accurate, complete, clear, and high-quality work while protecting confidential and sensitive information.   Skills and attributes for success •  Strong written and verbal communication, interpersonal, collaboration, and customer service skills, with confidence engaging personnel at all levels in virtual and in-person settings. •  Excellent attention to detail, sound business judgment, critical thinking, research, problem-solving, and decision-making skills. •  Ability to interpret and apply policies, protocols, and structured procedures while recognizing when a matter requires escalation. •  Professional maturity and discretion in handling confidential information and communicating sensitive or difficult messages. •  Ability to manage multiple priorities, organize workflow, adapt to change, and work independently while