Facility Executive - Soft Services

Job Title Facility Executive - Soft Services Job Description Summary Job Description •    Manage/Supervise and monitor Soft Service aspect for HDFC – Zenith House Mahalaxmi facilities including Housekeeping, Horticulture, CRM activity, Pest Control, Waste Management and any other activity as instructed by HDFC SPOC under purview of Contract. •    Conduct Helpdesk Ticket Analysis and submit weekly reports with challenges to close the same .  •    Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA. •    Stringent follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC . •    Monitor and Supervise site related Soft Services Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff. •    Coordinate with onsite team/ vendor  on closures of Soft Services SNAGs on weekly basis. •    Advise Site FM on additional purchase required for enhancement of services at the site . •    Supervise process of Housekeeping is followed to ensure a clean, health & hygienic working environment. •    Conduct Training for vendor staff for enhancement of Soft Service experience at the site. •    Conduct Monthly Risk Assessments of all Soft Service activities •    Mange all relevant Report – Daily/Monthly/MMR/HBR are prepared and submitted to management. •    Implementing best practices / innovation and sharing report on time •    Check on pest control service effectiveness       INCO: “Cushman & Wakefield”