Senior Account Director

Agency: FutureBrand Job Function: Account Management and Growth Job Subfunction: Account Management Job Description: Senior Account Director Location: Cincinnati, OH; Syracuse, NY; New York, NY; Detroit, MI Who We Are At FutureBrand, our mission is to create a more positive world through branding. And doing so is our passion. Every day, everywhere, brands impact our lives and the decisions we make, from our health, money, and home to the energy we consume, the resources we use, and how we connect with the world around us. The most successful brands create positive, sustainable change, for today, and for the future. Internally, we are building a culture that is aligned to our values of being progressive, adaptable, collaborative, and empowering. Our community is one that celebrates everyone’s individuality and provides an equitable culture where everyone can thrive and achieve their full potential.

We’re looking for a Senior Account Director to lead and grow some of our most important client partnerships. This is not a traditional account role. You will operate as a strategic business partner with a consultant mindset, someone who can navigate complexity, connect dots across disciplines, and unlock new opportunities for both our clients and our business. You’ll sit at the intersection of strategy, creativity, and commercial impact, bringing clarity to ambiguity and momentum to ideas. What You’ll Do Lead with Influence Serve as a senior strategic advisor, identifying opportunities and challenges proactively Build deep, trusted client relationships that drive influence and action Develop a strong understanding of client businesses, categories, and competitive landscapes Lead clients through ambiguity with clear, insight-driven recommendations Bring forward-thinking POVs and thought leaderships, often before being asked Translate client needs into actionable strategies and creative direction Lead client engagements including workshops, retail audits, stakeholder interviews, and presentations Drive Growth & Impact Own financial health of accounts including scoping, estimating, forecasting, and billing Monitor project performance against budgets and proactively manage risks or variances Identify and define new opportunities for growth and incremental scope Lead client meetings, presentations, and strategic work sessions Develop clear briefs with measurable KPIs to guide cross-functional teams Ensure alignment between client objectives and delivered work Connect Strategy to Execution Translate business challenges into clear, actionable briefs and direction Partner closely with Strategy, Design, and Project Management to deliver exceptional work Champion creative ideas internally and externally with clarity, conviction, and craft Drive team alignment, ensuring seamless execution from concept to delivery Ensure every output aligns to a bigger, cohesive vision Identify and improve internal processes to enhance efficiency and output Maintain visibility with leadership on account health, risks, and opportunities Build & Elevate Teams Lead cross-functional teams with clarity, energy, and accountability Mentor talent and foster a culture of ownership, curiosity, and continuous improvement Drive smarter ways of working—refining processes to be more agile and effective Maintain visibility on account health, risks, and opportunities with leadership What You Bring Qualifications & Skills Strong strategic thinking with a deep understanding of brand, design, and business Proven ability to lead complex client relationships and influence senior stakeholders Outgoing personality with a consultant mindset possessing excellent communication and presentation skills Highly organized with the ability to manage multiple priorities under pressure Commercially minded with accountability for revenue and growth Collaborative mindset with strong leadership presence Comfortable navigating ambiguity and driving clarity Education &