Manager, Promotions Delivery Operations

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. The Manager, Promotions Delivery Operations owns the end-to-end operational delivery of digital promotions across cruise ticketing, pre-cruise planning, and the Princess mobile app. The role ensures promotions are planned, built, tested, launched, monitored, and optimized flawlessly across all digital touchpoints, enabling speed, accuracy, consistency, and scalability across domestic and international markets. The Manager owns the promotion delivery engine and leads a team of three Promotion Analysts aligned to Cruise Ticket (Princess.com), Pre-Cruise Planning (Web & Mobile App), and International Markets (UK, AUS/NZ, Asia, Japan). Success is defined by on-time launches, reduced errors, faster turnaround, and measurable promotional performance. Here’s a summary of what Princess is looking for in a Alaska Product Manager. Is this you?

Promotion Delivery Operations (Core Accountability): Own the end-to-end promotion delivery lifecycle across cruise ticketing, pre-cruise planning, and mobile app. Translate approved promotional strategies into executable requirements, timelines, and deployment plans; ensure all promotions are accurately configured, tested, QA'd, and launched on time; establish and enforce delivery standards, checklists, and quality gates; and serve as final operational sign-off prior to launch. Workflow, Process & Governance: Define and continuously improve promotion delivery workflows, roles, responsibilities, and SLAs. Reduce execution friction, rework, and defects through standardized processes and documentation; partner with Product and Technology to improve tools, templates, and automation; and maintain clear governance for promotional cadence, prioritization, and change management. Cross-Functional Coordination: Act as the operational bridge between Revenue, Merchandising, Marketing, CRM, Product, Analytics, and Technology teams. Coordinate promotion readiness across content, pricing, legal/compliance, UX, and tracking, and ensure CRM, email, and on-site promotions are operationally aligned and synchronized. Global & International Promotion Support: Oversee promotion delivery for international websites and markets, including UK, AUS/NZ, Asia, and Japan. Support localization requirements such as market-specific offers, timing, regulatory constraints, and execution nuances, and partner with regional eCommerce teams to ensure consistent global standards with local flexibility. Performance Monitoring & Issue Management: Monitor live promotions for accuracy, stability, and performance; partner with Analytics to validate tracking and identify execution-related issues; lead rapid response and resolution for promotion defects, outages, or misconfigurations; and conduct post-campaign reviews focused on execution quality, learnings, and operational improvements. People Leadership: Directly manage and develop three Promotion Analysts aligned to major business areas; set clear goals, priorities, and performance expectations; build a culture of operational excellence, accountability, and continuous improvement; and coach team members to become subject-matter experts in promotion execution. Knowledge & Skills: Scope: This is a tactical and operational management role within Digital Commerce and Experience that owns the promotion delivery operating model for Princess digital commerce across domestic and international markets. The Manager is the single point of accountability for promotion execution quality, governance, and readiness, and partners with Merchandising, Revenue Management, Marketing, Product, CRM, and Analytics to translate approved promotional strategy into