Lobby Ambassador

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. She/he will also be multi-skilled to meet the wide and varied requirement of the role.

Deliver exceptional customer service   by warmly greeting all visitors and residents, anticipating their needs, and acting as the primary point of contact for all reception-related enquiries Manage reception operations   for 8 hours daily, Monday to Friday, ensuring the desk remains staffed, immaculate, and fully operational at all times Handle guest registration efficiently , including issuing passes, explaining health, safety, and evacuation procedures, and utilizing your ability to remember names and faces Coordinate meeting room bookings, inductions, taxi services , and other visitor logistics using approved suppliers and internal systems Maintain visual and operational excellence   across the reception area and related spaces, taking ownership of creating a professional, welcoming environment Complete daily checklists and monthly reports , ensuring compliance with all site procedures, health & safety protocols, and incident reporting requirements Collaborate seamlessly with courier companies, service providers , and the wider Facilities Management team to ensure smooth operations Provide local area information , including directions, travel updates, and general guidance to support visitors and staff throughout their day What We're Looking For Outstanding customer service mindset   with a proven ability to create memorable experiences in high-profile or corporate environments Proactive problem-solver   who anticipates needs, handles service disruptions gracefully, and maintains composure under pressure Excellent interpersonal and communication skills , with the natural ability to engage positively with people at all levels, from guests to senior leadership Strong organizational abilities   with meticulous attention to detail, time management skills, and the capability to prioritize competing demands Tech-savvy professional   who is confident learning new IT systems and software quickly, with strong computer literacy Exceptional memory for names, faces, and individual preferences , enabling personalized and attentive service Team-oriented approach   with self-motivation and the ability to inspire and support colleagues in delivering service excellence Trustworthy and discreet , maintaining confidentiality and professionalism in all interactions What You Can Expect From Us Contract of employment Benefits package (private healthcare, cafeteria system, life insurance) Opportunity to demonstrate your own initiatives in a multinational Company with great and long-term career prospective Opportunity to participate in training and development programs Friendly and supportive company culture Location: On-site –Krakow, POL If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills,