Keyholder - DECIEM- Part time - AVESTAN - Nolita (Fixed Term Contract)

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty. WHAT ON EARTH IS AVESTAN? 
 AVESTAN  is a conceptual store and a continuation of our late co-founder of DECIEM Brandon Truaxe, and his journey into the world of Aromas. It is a destination where customers can explore, discover, and connect in. It's home to a single fragrance, and in a space where we create unique and immersive shopping experiences. WHAT WE’RE LOOKING FOR 
 AVESTAN's Keyholder is a  Human Leader  with the art of creating memorable experiences. As a Keyholder joining our Nolita AVESTAN store, you will deliver the  highest standards  of customer service by following the  AVESTAN  experience and contributing to a teamwork environment positively, pleasantly, and effectively. This is a part-time role ( 18 hours per week).  This is a  Fixed-Term Contract  ending in  December.   PAY RANGE 
 The pay range for this role is  $22.00 - $23.00  per hour, based on experience WHAT YOU’D BE DOING IN THIS ROLE 
 Greet all customers who enter the store with enthusiasm and professionalism reflecting the Brand’s vision through excellent service. Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed. Introduce Avestan's story to inspire customers with our store's unique experience. Maintain a professional image and attitude, and ensure company policies are procedures are being met by all employees. Assist in maintaining store standards of cleanliness and organization while maintaining store VM. Track and report on sales performance and ensure daily and weekly reports are properly completed and submitted on time. Ensure databases and customer profiles are up-to-date and contain accurate and relevant data with respect to GDPR regulations. Stay up to date with product knowledge, company information, launches, and campaigns, and assist in the onboarding, training, and development of new employees. Responsible for opening/closing of the store, bank deposits, and paperwork. Conducting product refunds and addressing customer issues in a positive manner, operating POS, and completing transactions accurately and efficiently! Assists in receiving and verifying merchandise shipments. Communicate inventory issues/concerns to Store Management and participate in inventory control and counts to ensure product stock is up to date.

NEEDED TO GET THE JOB DONE 
 A minimum of two / three years of experience, in the luxury industry, is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors. Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) and basic math skills Strong communication and leadership skills to coach and mentor employees to success Strong Time Management and ability to customize clients' journeys with confidence. Attention to detail and problem-solving skills. Excellent written and verbal communication skills BUILDING GROWTH TO POWER GOOD 
 We are a People First company that lives by our core values to… 😊 Do the right thing 💡 Create impact 🌱 Respect small things ❤️ Care too much 🚀 Be the future These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW