Senior Employee Relations (ER) Partner

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

The Senior Employee Relations (ER) Partner is a strategic partner to the Global HR Business Partners (HRBPs) and Global Employment Law Teams. As Senior ER Partner, you will provide advice and counsel to managers and HRBPs related to performance management and employee relations matters as needed. You will also be conducting investigations into employee concerns, mitigate risks, manages disciplinary processes and supports redundancy projects. In addition, you will also identify broader global employee relations and process issues across the enterprise, partnering cross-functionally with COE’s to implement and effectuate improvements to the employee experience through consistency and compassion. What you get to do in this role: Coach managers through performance management situations, conflict resolution, policy interpretation and to provide guidance on best practices. Lead and manage investigations as necessary, while partnering with our Global Employment Law team. Participate in overseeing our ER case management system to ensure global consistency and data integrity. Support implementation of consistent global ER processes across the enterprise, including trainings and case management tools. Partner with HRBPs and Global Employment Law group to drive consistent performance management and design initiatives geared toward improving the employee experience. Provide objective insights into employee relations matters to our HRBPs to drive consistency globally. Provide subject matter expertise related to implicated employment laws on a situational basis in conjunction with the Global Employment Law team. Act as a liaison between the HRBPs and global COEs to ensure that HR programs are aligned with internal client needs. Provide HR policy, process and/or program advice and coaching to HRBPs and managers, when appropriate. Assist in driving communication and sharing of best practices across the HRBP team to facilitate continuous improvement. Assist in specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce reductions, when applicable. Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on or leading projects/programs. Identifying and leading learning & development initiatives. Providing DIBs insights into day-to-day initiatives and programs Looking at greater process improvements w/ current GT processes in place i.e. extensions of building out living documentation related to GT philosophies for sustainability/scale purposes. Have fun knowing that you get to make the work environment better for all employees.

To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s