Knowledge Enablement - Applications Trainer

General information

Press space or enter keys to toggle section visibility

JobID

17382

Position Level

Individual Contributor

Implementation & Support

Working Time

Full-Time

Position Type

Regular

15%

Workplace Type

Hybrid

Preferred Location

Springfield, MO

Additional Locations

Allen, TX, Birmingham, AL, Cedar Falls, IA, Charlotte, NC, Lenexa, KS, Louisville, KY, Monett, MO

Description & Requirements

Press space or enter keys to toggle section visibility

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. The applications trainer will be responsible for providing training courses to customers and employees who are undergoing a product installation/conversion, as well as those who request continuing education. Therefore, in this role you would act as a continuous resource for institutions throughout their learning journey. Training courses and workshops are conducted either at a customer's location, via internet-based or other eLearning means, or at a Jack Henry location. This position offers remote flexibility within a 70-mile radius of any of our office locations in Allen, TX; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO. The salary range for this position will be between $50,000 - $70,000/year and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.    What you’ll be responsible for: Delivers software and service training courses or workshops via a virtual training environment and onsite at customer locations. Spends time preparing selected training materials and environment for use during live and web-based training sessions. Tests and maintains software for training purposes. Provides customer follow-up during training. May act as knowledge contact for customers during project. Creates and customizes curriculum and procedures for each customer situation, and may consult with the customer for appropriate customization. Makes changes to curriculum based on customer feedback and needs assessment. Assesses the quality of training formats and/or procedures. Seeks increased knowledge of features and functions of products and services. Increases knowledge of current training techniques and practices. Keeps current on product changes, upgrades, and industry trends. Prioritizes tasks and documents problems. May present at user conferences. Supports, trains, and assists less experienced peers. May perform other job duties as assigned. What you’ll need to have: 4 years of experience in software applications training or in the banking/payments industry. Ability to travel 15% of the time. What would be nice for you to have: Working knowledge of Jack Henry products especially Teller Capture, Synergy, Core Director, SilverLake, or CIF 2020. Able to design and deliver software applications training. A wide range of experience and ability to resolve complex issues. Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining solutions. Working knowledge of commercial and retail banking operations, products, and customer lifecycles Excellent knowledge of Microsoft Office,