Associate Financial Analyst I

Pricing & Support Associate (C2) About the Role Ecolab is seeking a highly motivated, customer-focused, and detail-oriented professional to join the Distributor Finance organization as a Pricing & Support Associate. This position is part of the North America Pricing & Support team and plays a critical role in supporting Ecolab's distributor network, field sales organization, and cross-functional business partners. The associate will be responsible for managing distributor and sales support requests, resolving inquiries, performing data maintenance and sales corrections, and ensuring accurate execution of distributor finance processes. The role requires a strong analytical mindset, Customer support & excellent stakeholder management skills, Ticketing environment exposure and the ability to thrive in a fast-paced, service-oriented environment. This is an excellent opportunity to work closely with North America business teams while contributing to operational excellence, customer satisfaction, process improvements, and business transformation initiatives.

Distributor & Sales Support Operations Manage end-to-end ticket resolution through ServiceNow for distributor and field sales support activities across North America. Serve as a primary point of contact for distributor partners, sales representatives, and internal stakeholders regarding support-related requests. Handle inbound and outbound communications through shared support mailboxes and ticketing systems. Resolve inquiries related to: Account alignments and maintenance. Customer agreement eligibility. Sales territory and ownership corrections. Missing sales investigations. Sales split setup and maintenance. Distributor disputes and inquiries. Data corrections and transactional support activities. Ensure requests are completed accurately, professionally, and within established service level agreements (SLAs). Business Support & Stakeholder Management Collaborate closely with Sales, Marketing, Division Finance, Distributor Credit, Customer Service, and other Distributor Finance teams. Address escalated issues from distributor partners and internal stakeholders while ensuring timely & effective resolution. Build strong working relationships with North America business partners and maintain a customer-centric approach. Data Validation & Controls Perform sales corrections, reconciliations, and data validations to ensure accuracy and integrity of financial information. Support compliance with internal controls, SOX requirements, audit standards, and company policies. Identify process gaps and proactively recommend corrective actions. Continuous Improvement & Reporting Participate in process improvement, automation, digital transformation, and standardization initiatives. Generate operational reports, business insights, KPI dashboards, and performance metrics for leadership review. Support Lean and continuous improvement initiatives that improve productivity, quality, and customer experience. Knowledge Management & Process Documentation Create, update, and maintain standard operating procedures (SOPs), desktop procedures, and process documentation. Support knowledge management activities to drive process consistency and business continuity. Participate in training, cross-training, and capability-building initiatives across the team.

Bachelor's degree in Finance, Accounting, Commerce, Business Administration, Economics, or a related discipline. (MBA, M.Com, B.Com, CA Inter, CMA Inter, Engineering, Science, or equivalent professional qualification.) 1 to 3 years of relevant experience in: Finance Operations Shared Services / Global Business Services (GBS) Distributor Finance Accounts Receivable / Accounts Payable Customer Financial Services Order-to-Cash (OTC) Procure-to-Pay (P2P) Supply Chain Finance Billing, Collections, or related operational finance functions Minimum 1 year of experience working in a Shared Services, GBS, or GCC