Senior Program Manager

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

Seattle City Light is seeking a renewable energy-savvy program manager for its Customer Energy Solutions (CES) division. CES manages the longest continuously operating municipal energy conservation initiative in the country. We are currently hiring a Senior Program Manager to lead our cross-functional teams to ensure that defined business goals and objectives are met.

The Solutions Design and Management unit in CES is responsible for designing and managing our portfolio of customer-facing energy programs. If you are flexible, a system thinker, excel in collaboration, and have an aptitude for technical learning, you will be successful in this role. You will serve as program manager for customer-facing products and services offered to business customers within the CES portfolio. Program Managers are responsible for overlaying the CES program management and life-cycle framework onto assigned work. Assignments for this position will focus on customer renewables and battery storage programs and may focus on demand response, energy efficiency, and electrification programs.

This position reports to the Customer Renewables and Storage Segment Manager.

Senior Program Managers in this role manage customer-facing programs in varying stages of discovery, design, build, implementation and exit. Each program manager may lead one or more cross-functional teams to execute required work across program stages. Programmatic work must align to strategic drivers and have distinct business objectives and goals. Many of these programs are complex and/or high priority for the city. The program manager ensures that internal and external stakeholders are engaged, that design and tactics align to strategy, that appropriate decisions are vetted by management, and that programs are delivering on the intended business objectives and goals. The Senior Program Manager in this role will:

• Manage renewable energy, battery storage, or energy efficiency programs for customers across various sectors.

• Apply standard program-management tools to facilitate the stage-gate workflow process and to ensure consistency in design thinking and documentation.

• Incorporate the voice of the customer and equity into program design through stakeholder engagement.

• Stand-up and lead matrixed, cross-functional teams responsible for the program design, development, build-out, launch and implementation. Enable team members to conduct or leverage research and expertise to lead program workstreams.

• Monitor, evaluate and report on the performance and effectiveness of programs in implementation phase.

• Manage the ongoing needs of the program including identifying and implementing changes that address gaps or pain points, risks, program effectiveness, and progress towards goal.

• Select and manage external consultants. Establish scopes of work and selection criteria. Ensure performance, receipt of deliverables, accuracy of invoices and other related tasks throughout the life of the agreement.

• Work with strategy, planning, and engineering teams to prepare for new distributed energy resources (DER) technologies.

Baccalaureate degree in energy management, engineering, architecture or a related discipline and three years experience in professional commercial or industrial energy management analysis (other combinations of education, training and experience