Deposit Operations Manager - Tax Processes

Job Title: Deposit Operations Manager - Tax Processes Location: CityScape What you'll do: The Manager, Tax Processes leads the BOS team responsible for the accurate, timely, controlled, and compliant operational execution of informational tax reporting, federal tax withholding and remittance, FATCA, non-resident alien tax documentation, B Notices, TIN compliance, tax-form corrections, and IRS filing support. The manager ensures work is supported by clear ownership, current procedures, effective controls, accurate reconciliations, independent review, complete audit evidence, trained staff, and sustainable backup coverage. Provide operational leadership for informational tax reporting, including applicable Forms 1099, 1042-S, 1042, 945, 945-A, 8966, and 5498 processes. Maintain the annual informational tax calendar, including regulatory and internal deadlines, dependencies, owners, review requirements, escalation points, and backup coverage. Oversee pre-filing quality assurance, filing-file validation, source-to-output reconciliations, acceptance confirmations, rejects, corrections, and retention of filing evidence. Oversee federal backup withholding and FATCA withholding monitoring, general ledger reconciliations, EFTPS remittances, payment cutoffs, monthly validation, and preparer-reviewer evidence. Direct NRA and Form W-8 operations, including new-account reviews, recertification, documentation validation, U.S. indicia resolution, IBS tax-field maintenance, GIIN-related activities, and escalation of complex interpretations to Corporate Tax. Lead the end-to-end B Notice and TIN compliance process, including CP2100 and CP2100A receipt monitoring, file preparation, customer notices, response deadlines, W-9 or IRS/SSA evidence, withholding changes, secondary review, and evidence retention. Oversee tax-form corrections and late-original requests; ensure requests are authorized, system reports are reviewed, repeat errors are analyzed, and filing results and customer copies are retained. Manage tax-related vendor and system dependencies involving FIS, Deloitte, IRS interfaces, and other service providers; escalate service, access, data, certificate, or filing issues promptly. Partner with Corporate Tax to distinguish BOS operational execution from tax interpretation and to establish clear ownership for forms, filings, reconciliations, customer notices, extensions, and regulatory decisions. Maintain current procedures, effective controls, trained staff, backup coverage, business continuity, and audit-ready evidence across assigned tax processes.

10+ years of related experience in Branch Banking Operations or similar field. Bachelor's degree or equivalent experience required. Previous leadership experience required. Experience managing regulated processes with fixed filing, payment, notice, or reporting deadlines. Experience with reconciliations, transaction approvals, segregation of duties, exception management, evidence retention, audits, examinations, or issue remediation. Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Advanced knowledge and experience working in high-volume or critical issue customer service roles, with prior experience in similar functions. Advanced speaking and writing communication skills. May require up to 25% travel. Preferred : Advanced knowledge of informational tax reporting and withholding operations, including several of the following: Forms 1099, 1042-S, 1042, 945/945-A, 8966, 5498, FATCA, NRA accounts, Forms W-8/W-9, B Notices, TIN matching, EFTPS remittances, corrections, and filing acceptance or reject resolution. Experience with pre-filing quality assurance, tax general ledger