Senior Endur Coordinator and Business Analyst

Requisition ID # 174429  Job Category: Information Technology  Job Level: Individual Contributor Business Unit: Technology & Security Work Type: Hybrid Job Location: Oakland     Department Overview   The Energy Trading and Risk Management (ETRM) and Power Generation (PGEN) Team, under the Applications and Operations organization, supports the applications that enable the people and processes that work in Energy Procurement, Market and Credit Risk Management, and Power Generation. These applications enable our business partners to transact gas and power on behalf of California customers through the CAISO market, energy exchanges, and supplier contracts.   These systems allow our business partners to securely transact gas and power through the CAISO market, energy exchanges, and supplier contracts, ensuring PG&E can meet customer demand every day. At the same time, these solutions provide strong market and credit risk controls that protect customers from unnecessary financial exposure and help keep energy costs stable and predictable. Beyond daily operations, the team delivers application enhancements and new capabilities that improve how PG&E participates in energy markets, supporting safe, compliant, and efficient operations in alignment with regulatory requirements from the CPUC, NERC, FERC, and SEC.   Position Summary   The main role of the Senior IT Endur Coordinator and Business Analyst (BA) is to support the ETRM Endur application by filling the roles of a Level 1 (L1) frontline help desk that acts as the initial point of contact for users experiencing basic technical issues and supporting business analysis for the Endur application, Endur testing, some application administration, and support SOX compliance and audits. The BA will also be asked analyze and propose system solutions for the Line of Business and IT organizations. The BA is viewed as an integral strategic partner and business liaison in technology decisions who understands business content, procedures, processes and systems for the corresponding business units. The BA is responsible for working with the Business, Endur SMEs and O&M leads to analyze and translate business needs/requirements into detailed requirements and functional specifications. The BA will also be asked to perform feasibility analysis, develop work scope, and provide recommendations on alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems. Analyzes business needs, defines detailed requirements and validates solutions with the client.   This position is hybrid, working from your remote office and the Oakland General Office based on business need.     Job Responsibilities    Client Support and Consulting:

Provide L1 help desk support for the Endur application that act as the initial point of contact for users experiencing basic technical issues Managing the backlog of all submitted requests/incidents and supporting change requests. Interacting with different groups and systems in support of open requests or work. Provide analysis for submitted issues and product testing support for production code changes Supporting Endur application certification in ATLAS and AMP applications. Disaster Recovery Coordination/Facilitation Support Endur start of month and end of month activities.  Provide consulting in information technology to the client to identify and satisfy the business needs. Understand the client’s current and future business environment, effectively anticipate, identify and meet the business needs. Identify, propose and influence IT solutions to business problems; negotiate requirements and deliverables with the client. Anticipate client concerns and questions and provide timely and professional client-focused communications. Provide timely responses to client inquiries.

Define and document business