Manager, Site Reliability Engineering

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Key Responsibilities Lead, mentor, and develop a team of Site Reliability/Production Engineers, providing technical direction, coaching, and career development. Own the reliability, availability, and operational health of critical Cortex services and infrastructure. Drive improvements in monitoring, alerting, incident management, and observability to identify and resolve issues before they impact customers. Lead major production incidents, ensure effective root cause analysis, and drive corrective and preventive actions. Partner with Engineering teams to improve service architecture, production readiness, scalability, and operability. Drive automation and self-healing solutions to reduce operational toil and improve engineering efficiency. Establish clear priorities, operational processes, and measurable reliability goals for the team. Collaborate with Production Engineering teams across regions to strengthen follow-the-sun operations and consistent operational practices. Evaluate new technologies and drive adoption of solutions that improve reliability, scalability, and operational efficiency.

Required Qualifications 10+ years of experience in Site Reliability Engineering, DevOps, Production Engineering, Cloud Infrastructure, or related areas, including experience leading or managing engineering teams. Strong technical knowledge of cloud platforms, preferably Google Cloud Platform (GCP). Strong experience with Kubernetes, containerized environments, and large-scale distributed systems. Experience with observability technologies such as Prometheus, Thanos, Grafana, OpenTelemetry, and cloud-native monitoring solutions. Strong understanding of incident management, monitoring, alerting, SLOs, and reliability engineering practices. Experience with automation and Infrastructure as Code using technologies such as Python, Terraform, Ansible, and GitOps. Demonstrated ability to lead engineers, set priorities, drive execution, and manage multiple operational and technical initiatives. Strong communication skills with the ability to collaborate and influence across engineering teams and global organizations.

Experience managing SRE, DevOps, Production Engineering, or infrastructure teams supporting large-scale SaaS platforms. Experience operating highly available, multi-region cloud environments. Experience driving automation, self-healing, or AI-assisted operational capabilities. Strong operational leadership with experience managing high-severity production incidents. Proven ability to develop engineers, improve team processes, and drive a culture of ownership and continuous improvement.

Disclosure The compensation offered for this position will depend on