Sr. Lead, End User Experience

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.   Royal Caribbean Group’s Transformation Hub team has an exciting career opportunity for a full time Sr. Lead, End User Experience reporting to the Director Product Management.    This role will work onsite in Miami, FL.

Position Summary / Job Purpose:   The Source-to-Pay (S2P) Sr Lead is responsible for supporting the day-to-day governance, administration, and continuous improvement of Source-to-Pay platforms. This role serves as a key liaison between business users, IT teams, managed service providers, and third-party support partners to ensure system stability, data integrity, compliance, user adoption, and operational excellence.   The role supports master data management, user access administration, audit and compliance controls, incident resolution, release management, and process optimization initiatives across Procurement, Inventory, and related Oracle S2P Fusion modules and boundary systems. The role also participates in project delivery activities and helps identify opportunities to automate manual processes and improve user experience.   Essential Duties and Responsibilities:   Governance, Audit, and Compliance

Administer and monitor audit, compliance, risk management, and internal control activities related to Source-to-Pay processes. Support periodic audits by providing documentation, evidence, access reviews, and control validation. Monitor compliance with established business processes, security standards, and internal controls.

User Access and Security Administration

Manage user access requests and security administration activities. Support security role and persona design, maintenance, and governance. Coordinate licensing assignments and usage monitoring. Participate in periodic access reviews and segregation of duties compliance activities.

Functional Setups and Administration

Perform approved functional setup activities within S2P systems, including small-scale setups and master data changes aligned to BR100 processes and equivalent. Support data maintenance requests and coordinate with business stakeholders. Execute updates such as (but not limited to):

New Units of Measure New Categories New Locations New Finance Validation Groups Reference data maintenance

Validate configuration changes and coordinate testing as required.

User Support and Operational Excellence

Provide functional support to internal business users. Troubleshoot incidents and process-related issues. Perform root cause analysis and recommend corrective actions. Assist users with approval flow reassignments and vacation rules. Assist with end-user guidance, training, and knowledge transfer. Collaborate with the development and maintenance of end-user documentation and procedures. Coordinate resolution of systemic and technical issues with IT teams, Oracle support, managed service providers, and third-party vendors. Track issues through resolution and communicate status to stakeholders.

Release Management

Participate in Oracle Fusion quarterly release activities. Review release documentation and assess business impacts. Coordinate testing activities and defect management. Support deployment readiness, communications, and adoption efforts.

Continuous Improvement and Automation

Identify opportunities to