Optimisation Manager, Operations (12 Months Fixed Term Contract), Last Mile Rentals Expansion

At Amazon, we're constantly improving how we fulfil and deliver orders to our customers' doorsteps. The Last Mile Rental (LMR) team runs an innovative vehicle sharing programme that enables more flexible and efficient delivery operations. This is an opportunity to join a growing programme within Amazon Logistics and contribute to the future of last-mile delivery. In this 12-month fixed-term role, you will support the operational foundation of the LMR programme by helping maintain and improve the processes, standards, and documentation that keep the network running smoothly. Working alongside senior programme managers, you will contribute to branch management frameworks, station standards, and training materials that enable consistent service delivery across the field network. You will also support country launch readiness by coordinating operational tasks and ensuring new markets have the right processes in place. Your ability to identify process gaps, suggest improvements, and communicate clearly across teams will be key to your success. Key job responsibilities - Support the maintenance and improvement of operational standards for LMR branches and stations, including process documentation, quality benchmarks, and compliance tracking across the network. - Identify, suggest, and help implement process improvements that drive better operational outputs, working with your team to optimise procedures and build repeatable standards for new and existing markets. - Develop and update training materials, onboarding guides, and reference documentation that help field teams deliver to LMR standards, iterating on these resources as the programme evolves. - Track and help resolve operational escalations by coordinating with the customer service team, ensuring issues are logged, prioritised, and addressed in a timely manner. - Coordinate operational readiness tasks for new market launches, working across field, commercial, and product workstreams to ensure Day 1 processes are in place and handed over to local teams. A day in the life You start your day reviewing operational metrics and escalation logs, flagging trends or recurring issues to your manager. You might spend the morning updating process documentation based on feedback from field teams, then join a cross-functional sync to align on an upcoming market launch. In the afternoon, you work through open escalation items with the customer service team and prepare a short summary of improvement recommendations for your next team review.

The LMR team sits within Amazon Logistics and is responsible for running a vehicle sharing programme that supports last-mile delivery operations. We are a collaborative group of programme and process improvement professionals who work closely with field operations, product, and commercial teams. Our focus over the coming years is to expand the programme into new markets while raising the bar on operational consistency. If you enjoy solving practical problems, improving how things work, and being part of a team that is still building its playbook, this is a great place to grow.