Director of Product Management – Engagement

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Director, Product Management – Engagement   Location: Remote - Florida   About the Role:     The Director of Product Management – Engagement is responsible for defining and executing the product strategy for SS&C Health’s engagement portfolio . This leader will own the product vision, roadmap, investment priorities, and execution required to modernize and strengthen a mission-critical platform supporting health plan operations.     This role sits at the intersection of market strategy, client needs, healthcare domain expertise , and technology execution . The Director will translate evolving payer requirements, regulatory changes, competitive dynamics, and client priorities into a clear product strategy while partnering closely with Engineering, Operations, Client Delivery, Sales, and other Product leaders to bring that strategy to market.   The ideal candidate combines deep healthcare payer , digital, and c all center expertise with strong product leadership and the ability to drive execution across complex, enterprise-scale initiatives.

Product Strategy & Roadmap   Own the vision, strategy, and multi-year roadmap for SS&C Health’s engagement portfolio, including digital experiences, call center and service capabilities, and interactive reporting and insights.   Define the future-state engagement experience and modernization priorities based on market trends, evolving consumer expectations, client needs, competitive positioning, operational opportunities, and technology evolution.   Translate strategy into clear product priorities, investment recommendations, business cases, and measurable outcomes.   Balance strategic modernization with near-term client commitments, operational needs, regulatory requirements, and revenue opportunities.   Identify opportunities to simplify, standardize, automate, personalize, and differentiate the engagement experience across channels.   Product Execution   Drive roadmap execution from strategy through requirements, development, release, adoption, and measurement.   Establish clear priorities and ensure Product, Engineering, Operations, and other stakeholders remain aligned on outcomes, scope, timing, and dependencies.   Partner closely with Engineering leadership to translate product strategy into executable development plans.   Maintain strong discipline around backlog prioritization, release planning, trade-off decisions, and product governance.   Proactively identify execution risks, dependencies, and barriers and drive them to resolution.   Establish KPIs to measure product performance, adoption, operational efficiency, client value, and business impact.     Engagement & Consumer Experience Domain Leadership   Serve as the product and domain leader for SS&C Health’s engagement portfolio, spanning digital experiences, call center and service capabilities, and interactive reporting and insights.   Define a cohesive, omnichannel engagement strategy that enables health plans to deliver intuitive, personalized, and efficient experiences across digital and assisted-service channels.   Maintain a strong understanding of payer member and client engagement workflows, including portals, mobile and digital experiences, communications, self-service, contact center capabilities, reporting, and related operational workflows.   Identify opportunities to increase digital adoption and self-service, improve access to information, reduce service friction, and enable more