Senior Project & Services Support Engineer

About Us Trusted by more than 3,500 utilities worldwide, Landis+Gyr is a global energy technology company connecting data, devices, and decisions to power resilient, intelligent energy for utilities and critical infrastructure. In an industry where reliability and trust is essential, we bring a legacy built on relentless innovation, sustainability and flawless execution. From edge to enterprise, our technology empowers utilities to anticipate change, improve safety and reliability, enhance customer experience, and accelerate decarbonization. We’re turning traditional infrastructure into intelligent systems that meet the demands of an electrified, increasingly dynamic world. With operations in over 20 countries, sustaining a 130 year legacy, and nearly 3,500 employees worldwide, we have a deep commitment to sustainability, ease of use, flexibility, and long-term partnerships. Landis+Gyr delivers solutions that are purpose-built, field-proven, and future-ready to help utilities serve their communities with confidence.   About the Role Do you enjoy solving complex technical challenges, engaging with customers, and collaborating across multiple teams to deliver outstanding outcomes?   We are seeking an experienced Senior Project & Services Support Engineer to join our Mascot team on a full-time basis, provide advanced engineering expertise and technical leadership across our customer and internal delivery teams. This role combines project delivery, device engineering, technical support, service operations, and customer engagement to ensure the successful deployment and ongoing performance of smart metering and communications solutions across the ANZ and Southeast Asia region. Working closely with customers, product development, operations, and engineering teams, you will play a pivotal role in delivering reliable, scalable, and high-performing metering and communications infrastructure while driving continuous improvement across service and project outcomes.   Key Responsibilities   Service Delivery & Technical Support :

Lead complex troubleshooting activities across devices, communications networks, integrations, and IP-based transport environments. Act as a SME for connectivity performance, interoperability, and reliability across cellular, RF Mesh, Wi-SUN, and hybrid network environments. Support device deployment, configuration, testing, commissioning, and validation activities. Verify end-to-end connectivity and data transport between field devices, Head End Systems (HES) and operational platforms. Lead Root Cause Analysis (RCA) investigations for communications and network-related issues. Drive preventative and corrective actions to improve network performance, resilience, and reliability. Coordinate and support major incident management activities when required. Ensure customer issues are resolved effectively and communicated professionally throughout the lifecycle.

Support the successful delivery of customer projects and contractual commitments. Assist with technical scoping, planning, and implementation of customer change requests. Develop and maintain technical documentation including runbooks, SOPs, implementation plans, and troubleshooting guides. Monitor project progress and ensure timely completion of assigned activities.

Support deployment and integration of communications infrastructure and applications. Monitor, analyse, and report on technical service levels and operational performance. Identify trends, risks, and opportunities for service improvement. Collaborate closely with Product, R&D, QA, and Operations teams to resolve issues and improve service delivery outcomes.

Develop and execute ITS test plans for firmware, software, and product releases. Support release planning, technical validation, monitoring,