Account Manager

Location: OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? At Otis, we move billions of people every day and maintain some of the world's most important buildings and infrastructure. We are seeking an Account Manager to manage and grow a high-profile portfolio of customers throughout downtown San Francisco. This role combines relationship management, consultative selling, and customer success, giving you the opportunity to drive revenue growth while delivering an exceptional customer experience across one of the most dynamic territories in the country. You'll work closely with customers, field teams, and business partners while developing your sales and account management career in one of our largest branches. On a typical day you will Serve as the primary point of contact for a portfolio of commercial customers Provide updates on repairs, service activity, equipment status, and customer requests Coordinate work with customers, building teams, and third-party vendors Support billing inquiries, invoice corrections, and account-related questions Conduct regular customer meetings both virtually and in person Identify opportunities for equipment improvements, modernization, and service enhancements Build long-term relationships that drive customer satisfaction and retention Balance multiple priorities while responding quickly to changing customer needs and business demands Responsibilities Manage a portfolio of customer accounts across the downtown San Francisco territory Develop account strategies that support customer retention and revenue growth Partner with internal teams to help deliver exceptional customer experiences Support revenue growth by identifying and discussing relevant upgrade opportunities Maintain accurate customer information and activity within CRM systems Resolve customer concerns professionally and efficiently Organize meetings, follow-ups, and account plans to ensure customer success Help customers understand technical recommendations in a clear and consultative manner What you will need to be successful 3 to 4+ years of sales and account management experience in a technical, industrial, machinery, equipment, or service-based industry Experience selling service agreements, maintenance contracts, technical services, machinery, equipment, or other consultative solutions Elevator industry experience is welcomed but not required if you bring relevant experience from a comparable industry Proven ability to manage and grow customer portfolios while identifying new business opportunities Track record of building strong, long-term relationships with commercial customers Ability to understand customer needs and recommend appropriate service, repair, or equipment solutions Strong organizational, prioritization, and time-management skills Experience using CRM systems and Microsoft Office tools, particularly Excel Ability to learn technical concepts and communicate recommendations clearly to customers Adaptability, sound judgment, resilience, and a strong sense of urgency in a fast-paced customer-focused environment What we offer Competitive base compensation and incentive opportunities Career growth within a global industry leader Professional development and continuous learning opportunities Supportive, collaborative team environment Opportunity to work with premium customers and iconic buildings throughout San Francisco Inclusive culture that values different backgrounds, experiences, and perspectives Purpose-driven work that helps keep people moving safely every day Opportunity to make a direct impact on customer success and business growth Work Authorization:   Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications,