ASSOCIATE EXPERIENCE PEX LATAM

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Professional All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ . Execute basic activities for the EdTech educational teams and in some cases for regional activities, as well as other planned activities by the company that include services for HCPs participants in events and faculties.

The ASSOCIATE EXPERIENCE PEX LATAM cooperates with the R2P Customer & Employee Satisfaction lead, being the “single point of contact” (SPOC) for interactions between the Wipro AskGS team, RM, S2C, Support Areas, and requestors/business. The main task will consist in focusing on increasing the user/employee satisfaction, ensuring AskGS/GSP teams are updated with necessary process changes, and ensuring availability of all necessary documentation and materials to provide high level service. This team will be responsible for the E2E NPS metric. ASSOCIATE EXPERIENCE PEX LATAM will be responsible for ensuring a seamless experience for the requestor/business partners/employees when using AskGS to address questions related to R2P Requisition, Payment, Sourcing services by coordinating the process/interactions with whom correspond to solve and provide a timely, clear, and appropriate response. ASSOCIATE EXPERIENCE PEX LATAM will be responsible for transitioning new activities to the AskGS team, monitoring performance, and working on providing continuous improvements. It will support Regional and/or Global initiatives ensuring flawless execution. Requisition-to-Pay (R2P) Customer/Employee Satisfaction Associate will participate in global projects and will be in interaction with global network of R2P AskGS teams, as well as serve as a training liaison for GSP LATAM. Compiles data for managerial reports as required. It supports the analysis and interpretation of results and suggests changes or improvement based on data. It monitors and facilitates month-end and year end close activities. You will work together with leadership focus on to improve the Employee Experience, encouraging PEX employee engagement, focusing on creating a great working environment for the area to get the most out of our teams. Major Duties & Responsibilities Talent Management Manage the training and development of organizational talent Conduct talent and organization analysis, assess change impacts, and support change management integration activities Create and manage training plans, talent development initiatives, communication plans, and succession planning activities User Management process: main